Handling a Frozen Maintenance Request App | Learn German in English

About This Lesson

Use Handling a Frozen Maintenance Request App to practice German conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

Die App für Wartungsanfragen ist eingefroren, nachdem ich auf Senden gedrückt habe.

dee EHP fyur VAR-toongs-ahn-FRAH-gun ist EYN-guh-froh-run, NAHKH-daym ikh owf ZEN-dun guh-DRUEKT HAH-buh. The maintenance request app froze after I pressed send.

Prüf, ob die Anfrage in deinem Verlauf erscheint, bevor du es noch einmal versuchst.

PRUEF, ohp dee AHN-frah-guh in DYE-num fehr-LOWF ehr-SHYNT, buh-FOHR doo ess nokh-EYN-mahl fehr-ZOOKHST. Check whether the request appears in your history before you try again.

Die App lädt immer noch, und ich kann nicht erkennen, ob die Nachricht gesendet wurde.

dee EHP layt IM-uh nokh, oont ikh kahn nikht ehr-KEN-un, ohp dee NAHKH-rikht guh-ZEN-dut VOOR-duh. It is still loading, and I cannot tell if the message went through.

Mach einen Screenshot, damit du das Problem klar erklären kannst.

mahkh EYN-un SCREEN-shot, DAH-mit doo dahs proh-BLAYM klahr ehr-KLAY-run kahnst. Take a screenshot so you can explain the problem clearly.

Ich möchte dieselbe Anfrage nicht noch einmal senden.

ikh MURKH-tuh DEE-zel-buh AHN-frah-guh nikht nokh-EYN-mahl ZEN-dun. I do not want to send the same request again.

Warte kurz und überprüfe dann die App, bevor du eine neue Anfrage startest.

VAR-tuh koorts oont ue-buh-PRUE-fuh dahn dee EHP, buh-FOHR doo EYN-uh NOY-uh AHN-frah-guh SHTAR-test. Wait a short time, then check the app before starting a new request.

Wenn sie weiterhin einfriert, soll ich direkt den Gebäudeservice kontaktieren?

ven zee VY-tuh-HEEN EYN-guh-freert, zohl ikh dee-REKT dayn guh-BOY-duh-ZAIR-vis kon-tak-TEER-un? If it still freezes, should I contact building maintenance directly?

Kontaktiere ihn direkt und erkläre, dass die App möglicherweise nicht funktioniert.

kon-tak-TEE-ruh een dee-REKT oont ehr-KLAY-ruh dahss dee EHP MOEG-likh-uh-vy-zuh nikht foonk-tsee-oh-NEERT. Contact them directly and explain that the app may not be working.

Ich kann den Bildschirm geöffnet lassen, bis ich weiß, was passiert ist.

ikh kahn dayn BILT-shirm guh-URF-nut LAH-sun, biss ikh VYSS, vahss pah-SEERT ist. I can keep the screen open until I know what happened.

Dann kann der Gebäudeservice den Screenshot benutzen, um zu verstehen, was schiefgelaufen ist.

dahn kahn dayr guh-BOY-duh-ZAIR-vis dayn SCREEN-shot boo-NT-sun, oom tsoo fehr-SHTAY-un, vahss SHEEF-guh-LOW-fun ist. Then maintenance can use the screenshot to understand what went wrong.

Word by Word

Die “Die” means “the” and introduces the specific app being discussed. Here it is used before “App”; the capital letter also comes from the beginning of the sentence. A common pattern is “die + noun” for a specific feminine noun.

App “App” refers to the application that has frozen and is handling the maintenance request. In “Die App für Wartungsanfragen,” the phrase after it specifies what the app is for. You can reuse “die App” when referring to a known application.

für “für” means “for” and connects the app with its purpose in “App für Wartungsanfragen.” It introduces what the app is intended to handle. A reusable pattern is “etwas für + noun,” as in an app for a particular task.

Wartungsanfragen “Wartungsanfragen” means “maintenance requests,” the requests handled through the app. The compound combines maintenance with requests and appears after “für” to describe the app’s purpose. You can use “eine Wartungsanfrage” for one request and “Wartungsanfragen” for requests in general or more than one.

ist “Ist” means “is” and states the app’s current condition in “ist eingefroren.” It is the form used with “Die App” in this sentence. A common pattern is “etwas ist + description” to describe a current state.

eingefroren “Eingefroren” means “frozen” or unresponsive here, describing an app that has stopped reacting. In “ist eingefroren,” it completes the description of the app’s condition. You can reuse “Die App ist eingefroren” when an application no longer responds.

nachdem “Nachdem” means “after” and introduces the earlier action that preceded the app freezing. In “nachdem ich auf Senden gedrückt habe,” the clause explains when the problem occurred. It introduces a subordinate clause, where the verb phrase comes at the end.

ich “Ich” means “I” and identifies the person who pressed the send button. In “nachdem ich auf Senden gedrückt habe,” it is the subject of the subordinate clause. A common pattern is “ich habe + participle” when describing something I have done.

auf “Auf” means “on” in the fixed action “auf Senden drücken,” referring to pressing a button or command labeled “Senden.” It connects the pressing action with the send control. You can reuse “auf + button label drücken” for pressing an on-screen control.

Senden “Senden” means “send” here and is the label of the command or button that was pressed. It is capitalized because it is used as a noun-like button label. A common interface pattern is “auf Senden drücken.”

gedrückt “Gedrückt” means “pressed” and describes the action performed on “Senden.” In “gedrückt habe,” it is the form used with the auxiliary “habe” to report that action. You can reuse “auf etwas gedrückt haben” when saying that you pressed a control.

habe “Habe” means “have” and helps form “gedrückt habe,” referring to the completed pressing action. It agrees with the subject “ich” in this clause. A common pattern is “ich habe + participle,” such as “ich habe gedrückt.”

Prüf “Prüf” means “check” and gives a direct instruction to look at the request’s status. It is used in “Prüf, ob die Anfrage in deinem Verlauf erscheint.” A reusable instruction pattern is “Prüf, ob + clause” when asking someone to verify whether something is true.

ob “Ob” means “whether” and introduces the question being checked in “ob die Anfrage in deinem Verlauf erscheint.” It is used when the answer could be yes or no. A common pattern is “prüfen, ob + clause.”

Anfrage “Anfrage” means “request,” specifically the maintenance request being checked. In “die Anfrage,” it refers back to the request that may already have been sent. You can reuse “eine Anfrage senden” for submitting a request.

in “In” means “in” and places the request inside the app’s history in “in deinem Verlauf.” Here it describes where the request might appear. A common pattern is “in + place or record,” such as a request appearing in a history.

deinem “Deinem” means “your” and shows that the history belongs to the person being addressed. In “in deinem Verlauf,” it is the form used before “Verlauf” after “in” in this location phrase. You can reuse “in deinem + noun” when referring to something in the other person’s record or space.

Verlauf “Verlauf” means “history” here, referring to the app’s record of previous requests or activity. In “in deinem Verlauf,” it is the place where the request may appear. A common pattern is “etwas erscheint in deinem Verlauf.”

erscheint “Erscheint” means “appears” and says that the request becomes visible in the history. It is used with “die Anfrage” in “die Anfrage in deinem Verlauf erscheint.” You can reuse “etwas erscheint in + record” when something becomes visible in a list or history.

bevor “Bevor” means “before” and sets the checking of the history before another attempt. In “bevor du es noch einmal versuchst,” it introduces the later action that should wait. It introduces a subordinate clause with the verb at the end.

du “Du” means “you” and addresses one person informally. In “bevor du es noch einmal versuchst,” it is the person who may try the action again. A common pattern is “du + verb” when giving or discussing an informal instruction.

es “Es” means “it” and refers here to the request or the sending action that might be attempted again. In “es noch einmal versuchst,” it is the thing being attempted. You can reuse “etwas versuchen” or “es versuchen” when referring back to a previously mentioned action.

noch In “noch einmal,” “noch” contributes the sense of doing something again or one more time. It does not by itself carry the whole meaning “again”; that meaning comes from the complete expression “noch einmal.” A common pattern is “noch einmal + verb” when repeating an action.

einmal In “noch einmal,” “einmal” contributes the idea of one more occurrence. Together, “noch einmal” means “again” in this dialogue. You can reuse “noch einmal versuchen” when making another attempt.

versuchst “Versuchst” means “try” in “du es noch einmal versuchst,” referring to making another attempt. It is the form used with “du.” A common pattern is “etwas versuchen,” with the attempted action or object following the verb.

lädt “Lädt” means “is loading” and describes the app’s ongoing loading activity. In “Die App lädt immer noch,” it is used with the app as the subject. You can reuse “Die Seite lädt” or “Die App lädt” when digital content has not finished loading.

immer In “immer noch,” “immer” contributes the idea that the situation continues. Together, “immer noch” means “still,” so “Die App lädt immer noch” says that loading has not stopped. A common pattern is “immer noch + verb” for an ongoing situation.

und “Und” means “and” and joins the continuing loading with the speaker’s inability to tell what happened. It connects two related statements in the same sentence. You can reuse “..., und ...” to add a second piece of information.

kann “Kann” means “can” and expresses the speaker’s ability in “ich kann nicht erkennen.” With “nicht,” it says the speaker is unable to determine the result. A common pattern is “ich kann + infinitive” for what the speaker can or cannot do.

nicht “Nicht” means “not” and negates the speaker’s ability to recognize whether the message was sent. In “kann nicht erkennen,” it makes the whole ability negative. You can reuse “kann nicht + infinitive” to say that something cannot be determined or done.

erkennen “Erkennen” means “tell” or “recognize” here: the speaker cannot determine whether the message went through. It appears as an infinitive after “kann.” A common pattern is “nicht erkennen, ob + clause” when the result is unclear.

Nachricht “Nachricht” means “message,” referring to the message sent through the app. In “ob die Nachricht gesendet wurde,” it is the thing whose sending status is uncertain. You can reuse “eine Nachricht senden” for sending a message.

gesendet “Gesendet” means “sent” and describes the message’s possible completed delivery. In “die Nachricht gesendet wurde,” it appears with “wurde” to state whether the message was sent. A common pattern is “eine Nachricht wurde gesendet.”

wurde “Wurde” helps form “gesendet wurde,” the clause asking whether the message was sent. It is used with “gesendet” to describe what happened to the message. A reusable pattern is “[object] wurde + participle” when focusing on an action done to something.

Mach “Mach” means “make” or, in “Mach einen Screenshot,” “take” a screenshot. It gives a direct instruction to create a saved image of the current screen. A common pattern is “Mach einen Screenshot” when documenting a problem.

einen “Einen” means “a” or “an” and introduces the single screenshot in “einen Screenshot.” It is the form used before the masculine noun “Screenshot” in this phrase. A common pattern is “Mach einen + noun” for telling someone to create or take one item.

Screenshot “Screenshot” means a saved image of what is currently displayed on the screen. Here it is requested so the app problem can be explained clearly. You can reuse “einen Screenshot machen” when documenting an error or unusual screen state.

damit “Damit” means “so that” and introduces the purpose of taking the screenshot: explaining the problem clearly. In “damit du das Problem klar erklären kannst,” it connects the first action with its intended result. It introduces a subordinate clause with the verb phrase at the end.

das “Das” means “the” and identifies the specific problem being discussed. In “das Problem,” it appears before the noun for a known issue. A common pattern is “das + noun” when referring to a specific neuter noun.

Problem “Problem” means “problem,” here referring to the frozen or uncertain app behavior. In “das Problem klar erklären,” it is the issue that needs to be described. You can reuse “ein Problem erklären” when telling someone what has gone wrong.

klar “Klar” means “clearly” in “das Problem klar erklären.” It describes the desired way of explaining the problem. A common pattern is “etwas klar erklären” when giving understandable information.

erklären “Erklären” means “explain” and refers to describing the app problem so another person can understand it. It appears as an infinitive after “kannst” in the purpose clause. You can reuse “jemandem ein Problem erklären” when reporting an issue.

kannst “Kannst” means “can” and expresses the person’s ability to explain the problem. It is the form used with “du” in “damit du das Problem klar erklären kannst.” A common pattern is “du kannst + infinitive” for what someone is able to do.

möchte “Möchte” expresses a polite or softened “want” in “Ich möchte dieselbe Anfrage nicht noch einmal senden.” It states the speaker’s preference not to repeat the sending. A common pattern is “Ich möchte + infinitive” for expressing what the speaker would like to do.

dieselbe “Dieselbe” means “the same” and identifies the request as the exact one already discussed, not a different request. In “dieselbe Anfrage,” it describes the request that the speaker does not want to send again. You can reuse “dieselbe + noun” when referring back to an identical item.

Warte “Warte” means “wait” and gives a direct instruction to pause briefly. It is followed by “kurz,” which specifies the short duration. A common pattern is “Warte kurz” when asking someone to wait a little.

kurz “Kurz” means “briefly” in “Warte kurz,” referring to a short amount of time. It limits how long the person should wait. You can reuse “kurz warten” for a brief pause.

überprüfe “Überprüfe” means “check” or “verify” and instructs the listener to examine the app again. It appears in “überprüfe dann die App” as a direct instruction. A common pattern is “etwas überprüfen” when checking whether something works or is correct.

dann “Dann” means “then” and marks the next step after waiting briefly. In “und überprüfe dann die App,” it orders the actions in sequence. You can reuse “dann + verb” to introduce the following action.

eine “Eine” means “a” or “an” and introduces one new request in “eine neue Anfrage.” It appears before the feminine noun “Anfrage.” A common pattern is “eine + noun” when referring to one non-specific item.

neue “Neue” means “new” and describes a request that has not been started before. In “eine neue Anfrage,” it contrasts with repeating the same request. You can reuse “eine neue + noun” when introducing a fresh item or attempt.

startest “Startest” means “start” and refers to beginning a new request in “bevor du eine neue Anfrage startest.” It is the form used with “du.” A common pattern is “du startest + object” for describing what someone begins.

Wenn “Wenn” means “if” here and introduces a condition about the app freezing again. In “Wenn sie weiterhin einfriert,” it sets up the situation for the question that follows. A common pattern is “Wenn + condition, ...” for discussing what to do under a condition.

sie “Sie” means “it” here and refers back to the feminine noun “App.” In “Wenn sie weiterhin einfriert,” the pronoun keeps the app as the subject without repeating “Die App.” You can reuse “sie” to refer back to a known feminine noun.

weiterhin “Weiterhin” means “still” or “continuing to” and says that the freezing continues after the earlier problem. In “weiterhin einfriert,” it emphasizes that the app has not recovered. A common pattern is “weiterhin + verb” for an ongoing condition.

einfriert “Einfriert” means “freezes” here, describing the app becoming unresponsive again or continuing to be unresponsive. In the subordinate clause “sie weiterhin einfriert,” it is the verb form used with “sie.” You can reuse “wenn die App einfriert” when stating a condition involving a frozen application.

soll “Soll” expresses “should” in the question “soll ich direkt ... kontaktieren?” The speaker is asking whether contacting maintenance is the recommended next action. A common pattern is “Soll ich + infinitive?” when asking for advice about what to do.

direkt “Direkt” means “directly” and says that the speaker should contact the building service without using the frozen app as an intermediary. It modifies the action of contacting. You can reuse “jemanden direkt kontaktieren” when reaching the responsible person or service yourself.

den “Den” means “the” and introduces the specific building service in “den Gebäudeservice kontaktieren.” It identifies the service the speaker is considering contacting. A common pattern is “den + noun” when referring to a specific masculine service or person in an object phrase.

Gebäudeservice “Gebäudeservice” means “building maintenance service,” the service responsible for handling the problem directly. In “den Gebäudeservice kontaktieren,” it is the service the speaker may contact. You can reuse “den Gebäudeservice kontaktieren” when reporting a building-related maintenance issue.

kontaktieren “Kontaktieren” means “contact” and refers to reaching the building maintenance service. It appears as an infinitive after “soll” in the question. A common pattern is “jemanden kontaktieren,” followed by the person or service being contacted.

Kontaktiere “Kontaktiere” means “contact” and gives the direct instruction to reach the building service. It appears in “Kontaktiere ihn direkt” as an instruction to the listener. A common pattern is “Kontaktiere + person or service” when telling someone whom to contact.

ihn “Ihn” means “him” or “it” here and refers to the building service mentioned immediately before. In “Kontaktiere ihn direkt,” it replaces the repeated noun “Gebäudeservice.” You can reuse “jemanden kontaktieren” with a pronoun when the person or service is already clear.

erkläre “Erkläre” means “explain” and instructs the listener to describe the app’s possible malfunction. In “erkläre, dass die App möglicherweise nicht funktioniert,” it introduces the information to report. A common pattern is “Erkläre, dass + clause” when explaining a situation.

dass “Dass” means “that” and introduces the content of the explanation in “dass die App möglicherweise nicht funktioniert.” It connects the reporting instruction with the statement being reported. A common pattern is “erklären, dass + clause,” with the verb at the end of the subordinate clause.

möglicherweise “Möglicherweise” means “possibly” and shows that the speaker is not certain whether the app works. In “die App möglicherweise nicht funktioniert,” it makes the statement cautious rather than definite. You can reuse “möglicherweise + verb” when reporting an uncertain possibility.

funktioniert “Funktioniert” means “works” or “functions” and describes whether the app is operating correctly. In “die App möglicherweise nicht funktioniert,” it is negated to say that the app may not be working. A common pattern is “Die App funktioniert” or “Die App funktioniert nicht.”

Bildschirm “Bildschirm” means “screen,” referring to the app screen that the speaker can leave visible. In “den Bildschirm geöffnet lassen,” it is the item being kept open. You can reuse “den Bildschirm öffnen” or “den Bildschirm geöffnet lassen” when discussing a device display.

geöffnet “Geöffnet” means “open” and describes the screen’s state in “den Bildschirm geöffnet lassen.” It indicates that the screen remains open for later inspection. A common pattern is “etwas geöffnet lassen” when keeping a page, window, or screen open.

lassen “Lassen” means “leave” or “keep” in “den Bildschirm geöffnet lassen.” The construction means to keep the screen open rather than closing it. You can reuse “etwas + description + lassen” for maintaining an item in a particular state.

bis “Bis” means “until” and marks the point at which the speaker will know what happened. In “bis ich weiß, was passiert ist,” it introduces the time limit for keeping the screen open. A common pattern is “bis + clause” for an action that continues up to a certain point.

weiß “Weiß” means “know” and expresses the point when the speaker has information about the incident. In “bis ich weiß, was passiert ist,” it is used with “ich.” A common pattern is “ich weiß, was ...” when stating that the speaker knows the answer or situation.

was “Was” means “what” and introduces the information the speaker wants to know in “was passiert ist.” It asks about the event that occurred. A common pattern is “wissen, was + clause” when asking or stating what happened.

passiert “Passiert” means “happens” or, in “was passiert ist,” refers to what happened. It identifies the event whose result is still being investigated. You can reuse “wissen, was passiert ist” when finding out what occurred.

der “Der” means “the” and introduces “Gebäudeservice” as the specific maintenance service in “der Gebäudeservice.” Here the service is the subject that can use the screenshot. A common pattern is “der + noun” for a specific masculine noun.

benutzen “Benutzen” means “use” and describes what the building service can do with the screenshot. It appears after “kann” in “kann der Gebäudeservice den Screenshot benutzen.” A common pattern is “etwas benutzen, um + infinitive” when using something for a purpose.

um In “um zu verstehen,” “um” introduces the purpose of using the screenshot. The complete construction means “in order to understand what went wrong.” A common pattern is “um ... zu + infinitive” when explaining why an action is taken.

zu In “zu verstehen,” “zu” marks the infinitive used in the purpose construction “um zu verstehen.” Together with “um,” it connects the use of the screenshot with the intended understanding. You can reuse “um ... zu + infinitive” for a purpose.

verstehen “Verstehen” means “understand” and refers to understanding the cause or details of the app problem. In “um zu verstehen, was schiefgelaufen ist,” it is the infinitive in a purpose phrase. A common pattern is “um zu verstehen, was ...” when seeking an explanation.

schiefgelaufen In “was schiefgelaufen ist,” “schiefgelaufen” means “gone wrong” and refers to the problem that occurred. The full expression describes an unsuccessful or faulty event, not the physical act of moving crookedly. You can reuse “verstehen, was schiefgelaufen ist” when investigating a technical or practical problem.

Grammar Points

nachdem + Nebensatz: Das konjugierte Verb steht am Ende.

Nachdem die App eingefroren ist, sende ich eine Nachricht.

NAHKH-daym dee EHP EYN-guh-froh-run ist, ZEN-duh ikh EYN-uh NAHKH-rikht.

After the app has frozen, I send a message.

In a clause introduced by „nachdem“, the conjugated verb moves to the end.

damit + Nebensatz: Das konjugierte Verb steht am Ende.

Ich erkläre das Problem klar, damit Sie es verstehen.

ikh ehr-KLAY-ruh dahs proh-BLAYM klahr, DAH-mit zee ess fehr-SHTAY-un.

I explain the problem clearly so that you understand it.

„Damit“ introduces a purpose clause, and the conjugated verb goes to the end.

German Vocabulary

Anfrage noun

AHN-frah-guh request

App noun

EHP app

drücken verb

DRUEK-un to press gedrückt

einfrieren verb

EYN-freer-un to freeze eingefroren

erscheinen verb

ehr-SHY-nun to appear erscheint

nachdem conj

NAHKH-daym after

noch einmal adv

nokh-EYN-mahl again

ob conj

ohp whether

prüfen verb

PRUE-fun to check Prüf

senden verb

ZEN-dun to send Senden

Verlauf noun

fehr-LOWF history

Wartungsanfrage noun

VAR-toongs-ahn-FRAH-guh maintenance request Wartungsanfragen

Quiz

Spelling

Tap the letters to spell the word.

to freeze

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eingefroren

after

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nachdem

to press

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gedrückt

to send

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Senden