Fixing a Wrong Delivery Order | Learn German in English

German lesson set in a contemporary Berlin everyday setting: In daily life, two adults check a delivery order, document a missing item, and contact support politely..

EN → DE / Level: B1

About This Lesson

Use Fixing a Wrong Delivery Order to practice German conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Unsere Lieferung ist angekommen, aber ein Teil der Bestellung fehlt.

OON-zeh-reh LEE-feh-roong ist AHN-guh-KOM-men, AH-buh ine TYLE dair beh-SHTEL-loong faylt. Our delivery arrived, but part of the order is missing.
B

Prüfe die Bestelldaten, bevor du den Support kontaktierst.

PRUE-feh dee beh-SHTEL-dah-ten, beh-VOR doo den soo-PORT kon-tak-TEERST. Check the order details before contacting support.
A

Die Tüte entspricht nicht dem, was wir bestellt haben.

dee TOO-teh ent-SHPREKHT nikht daym, vahs veer beh-SHTELT hah-ben. The bag does not match what we requested.
B

Mach ein Foto von der Tüte, damit du das Problem klar erklären kannst.

MAKH ine FOH-toh fon dair TOO-teh, dah-MIT doo dahs proh-BLAYM klahr air-KLAIR-en kahnst. Take a photo of the bag so you can explain the problem clearly.
A

Soll ich sie bitten, das fehlende Essen zu schicken?

ZOL ikh zee BIT-ten, dahs FAY-len-deh ESS-en tsoo SHIK-ken? Should I ask them to send the missing meal?
B

Frag zuerst nach dem fehlenden Artikel, wenn alle warten können.

FRAHK tsoo-AIRST nahkh daym FAY-len-den ar-TEE-kel, ven AH-leh VAR-ten KURN-en. Ask for the missing item first if everyone can wait.
A

In der App steht, dass die Küche es bald wieder zubereiten kann.

in dair App shtayt, dahs dee KUE-kheh ess bahlt VEE-dair tsoo-beh-RYE-ten kahn. The app says the kitchen can prepare it again soon.
B

Stell sicher, dass es noch in gutem Zustand ankommen kann.

SHTEL ZIKH-er, dahs ess nokh in GOO-tem tsoo-SHTAHNT AHN-koh-men kahn. Make sure it can still arrive in good condition.
A

Ich werde höflich um den fehlenden Artikel bitten.

ikh VAIR-deh HURF-likh oom dayn FAY-len-den ar-TEE-kel BIT-ten. I will request the missing item politely.
B

Füge das Foto und die Bestelldaten hinzu, damit der Support helfen kann.

FUE-guh dahs FOH-toh oont dee beh-SHTEL-dah-ten HIN-tsoo, dah-MIT dair soo-PORT HEL-fen kahn. Include the photo and order details so support can help.

Word by Word

Unsere “Unsere” means “our” in “Unsere Lieferung” and identifies the delivery as belonging to the speakers. Use it before a noun when referring to something shared by the speaker and others.
Lieferung “Lieferung” means “delivery” in “Unsere Lieferung” and names the delivery that has arrived. Use it when discussing a delivery, especially together with details about its arrival or contents.
ist “ist” is used here to state that the delivery has arrived. Together with “angekommen” in “ist angekommen”, it forms the statement that something has arrived.
angekommen “angekommen” means “arrived” in “ist angekommen”. It is the form of “ankommen” used with “ist” to describe a completed arrival; use the same pattern for something that has arrived.
aber “aber” means “but” and introduces a contrast between the delivery arriving and part of the order being missing. A useful pattern is “X, aber Y” when two facts contrast.
ein “ein” means “a” or “one” in “ein Teil”. It introduces one part of the order and is used before the noun “Teil” in this phrase.
Teil “Teil” means “part” in “ein Teil der Bestellung”. It identifies only one portion of the order, and this phrase can be reused when referring to part of something.
der In “der Bestellung”, “der” contributes the meaning “of the” and links the order to “Teil”. The complete phrase “ein Teil der Bestellung” means “part of the order”.
Bestellung “Bestellung” means “order” in “der Bestellung”. It names the order to which the missing part belongs and is useful when discussing what was ordered or delivered.
fehlt “fehlt” means “is missing” in “ein Teil der Bestellung fehlt”. It states that the part is absent; a useful pattern is to say that something “fehlt” when it is not present.
Prüfe “Prüfe” means “check” in the direct instruction “Prüfe die Bestelldaten”. It is used to tell one person to examine something before taking the next action.
die “die” means “the” in “die Bestelldaten” and marks the order details as specific information to be checked. Use the complete phrase when referring to the details of a particular order.
Bestelldaten “Bestelldaten” means “order details” in “die Bestelldaten”. It refers to the information used to verify an order, such as what was requested or delivered.
bevor “bevor” means “before” and introduces the action that should happen first in “bevor du den Support kontaktierst”. Use “bevor” to connect one action with a later action.
du “du” means “you” here and refers to the person receiving the instruction. It is used when addressing one person directly in the familiar form.
den In “den Support”, “den” means “the” and marks the specific support service being contacted. The complete phrase identifies the service as the object of the contact.
Support “Support” means the support service in “den Support”. It refers to the service contacted about the incorrect delivery.
kontaktierst “kontaktierst” means “contact” in “du den Support kontaktierst”. It describes the addressee contacting support; use it with the person being contacted as in this phrase.
Tüte “Tüte” means “bag” in “die Tüte”. It identifies the bag whose contents do not match the order and is also the object shown in “ein Foto von der Tüte”.
entspricht “entspricht” means “matches” or “corresponds to” in “Die Tüte entspricht nicht dem, was wir bestellt haben”. It compares the bag with what was ordered, here with a negative result.
nicht “nicht” negates the comparison in “Die Tüte entspricht nicht dem, was wir bestellt haben”. It shows that the bag does not match what was ordered.
dem In “dem, was wir bestellt haben”, “dem” points to the thing that is being compared with the bag. The following “was wir bestellt haben” specifies that this is what the speakers ordered.
was “was” introduces the information about what the speakers ordered in “was wir bestellt haben”. It refers to the thing described by the following clause.
wir “wir” means “we” and refers to the speakers as the people who placed the order. Use it as the subject when the speaker acts together with others.
bestellt “bestellt” means “ordered” in “was wir bestellt haben”. Together with “haben”, it describes the completed ordering action.
haben “haben” means “have” in “was wir bestellt haben” and works with “bestellt” to state what the speakers have ordered. Use this combination to refer to a completed order.
Mach “Mach” means “take” in the instruction “Mach ein Foto”. Although its basic verb is related to “make”, this expression means to take a photo; use it when directly instructing one person.
Foto “Foto” means “photo” in “ein Foto von der Tüte”. It names the image that should document the bag and the delivery problem.
von “von” means “of” in “ein Foto von der Tüte”. It links the photo to the thing shown, and the pattern can be used for a photo of a particular object.
damit “damit” means “so that” and introduces the purpose of taking the photo in “damit du das Problem klar erklären kannst”. Use it to connect an action with its intended result.
das “das” means “the” in “das Problem” and identifies the specific problem to be explained. Here it is an article before the noun, not the pronoun “it”.
Problem “Problem” means “problem” in “das Problem klar erklären”. It names the delivery issue that should be explained clearly to support.
klar “klar” means “clearly” in “das Problem klar erklären” and describes how the problem should be explained. Use it with an explanation when the information should be understandable.
erklären “erklären” means “explain” in “das Problem klar erklären”. It is used with the thing being explained, here “das Problem”, and follows “kannst” in this sentence.
kannst “kannst” means “can” in “damit du das Problem klar erklären kannst”. It expresses the addressee’s ability to explain the problem; use it with an action that the person is able to perform.
Soll “Soll” means “should” in “Soll ich sie bitten”. It asks whether the speaker ought to make the request, and the pattern “Soll ich ...?” is useful for asking about a proposed action.
ich “ich” means “I” and identifies the speaker as the person who may make the request. It is the subject of the proposed action in “Soll ich sie bitten”.
sie “sie” means “them” in “sie bitten” and refers to the people who could send the missing meal. It is used for the people being asked.
bitten “bitten” means “ask” or “request” in “sie bitten, das fehlende Essen zu schicken”. The construction asks someone to carry out the action expressed by “zu schicken”.
fehlende “fehlende” means “missing” in “das fehlende Essen”. It identifies the meal as the part of the order that has not arrived.
Essen “Essen” means “meal” or “food” in “das fehlende Essen”. It names what the speakers want the delivery service to send.
zu “zu” marks the infinitive in “zu schicken”. Together, “das fehlende Essen zu schicken” states the action that the speakers would ask them to perform.
schicken “schicken” means “send” in “das fehlende Essen zu schicken”. It describes the requested delivery action and is used here after “zu”.
Frag “Frag” means “ask” in the instruction “Frag zuerst nach dem fehlenden Artikel”. It is a direct instruction to one person to make an inquiry.
zuerst “zuerst” means “first” in “Frag zuerst nach dem fehlenden Artikel”. It sets the order of actions, showing that asking for the missing item should happen before other steps.
nach “nach” contributes “for” in “nach dem fehlenden Artikel” because it is part of the pattern “nach etwas fragen”. It introduces the item or information being requested.
fehlenden “fehlenden” means “missing” in “dem fehlenden Artikel”. It identifies the item being requested as the one absent from the delivery.
Artikel “Artikel” means “item” in “dem fehlenden Artikel”. In this delivery context, it refers to the particular item missing from the order.
wenn “wenn” means “if” in “wenn alle warten können”. It introduces the condition under which asking for the missing item first is appropriate.
alle “alle” means “everyone” in “wenn alle warten können”. It refers to all the people involved and is the subject of “warten können”.
warten “warten” means “wait” in “alle warten können”. It describes the action everyone may be able to do while the missing item is requested.
können “können” means “can” in “alle warten können”. It expresses everyone’s ability or possibility to wait and follows the plural subject “alle”.
In “In” means “in” in “In der App steht”. It locates the displayed information in the app and introduces the place or source where it appears.
App “App” means “app” in “In der App”. It identifies the application that contains the information about preparing the item again.
steht “steht” presents information as written or displayed in “In der App steht, dass ...”. In this context, the phrase means that the app says or states something.
dass “dass” means “that” and introduces the content of what is stated in “dass die Küche es bald wieder zubereiten kann”. Use it to connect a statement with the information it contains.
Küche “Küche” means “kitchen” in “die Küche”. It identifies the kitchen as the subject that may prepare the missing item again.
es “es” means “it” and refers back to the missing meal or item in “die Küche es bald wieder zubereiten kann”. It avoids repeating the item while keeping it as the thing being prepared.
bald “bald” means “soon” in “es bald wieder zubereiten”. It places the possible preparation in the near future.
wieder “wieder” means “again” in “bald wieder zubereiten”. It shows that the item will be prepared another time after the earlier preparation or delivery problem.
zubereiten “zubereiten” means “prepare” in “es bald wieder zubereiten kann”. It describes preparing the meal or item and follows “kann” as an infinitive.
kann “kann” means “can” in “die Küche es bald wieder zubereiten kann”. It expresses the kitchen’s ability or possibility to prepare the item again.
Stell “Stell” is part of the instruction “Stell sicher”, which means “make sure”. Use the complete expression when telling one person to verify that something is possible or reliable.
sicher “sicher” is part of “Stell sicher” and contributes to the meaning “make sure” in this instruction. The phrase is followed by “dass” and the situation that should be verified.
noch “noch” means “still” in “es noch in gutem Zustand ankommen kann”. It keeps the possibility open that the item can arrive acceptably despite the delay.
gutem “gutem” means “good” in “in gutem Zustand”. It describes the condition in which the item should arrive.
Zustand “Zustand” means “condition” in “in gutem Zustand”. The phrase describes the state in which something arrives, especially whether it remains acceptable.
ankommen “ankommen” means “arrive” in “in gutem Zustand ankommen kann”. It describes the item reaching the recipient and follows “kann” as an infinitive.
werde “werde” means “will” in “Ich werde höflich um den fehlenden Artikel bitten”. Together with “bitten”, it expresses the speaker’s future intention.
höflich “höflich” means “politely” in “höflich um den fehlenden Artikel bitten”. It describes the manner of the request and is useful when asking support for something.
um “um” is part of “um den fehlenden Artikel bitten” and introduces what is being requested. With “bitten”, this pattern means “ask for” something.
Füge “Füge” is the first part of the instruction “Füge das Foto und die Bestelldaten hinzu”, meaning “include” or “add”. Together with “hinzu”, it tells one person to add specific information.
und “und” means “and” and connects “das Foto” with “die Bestelldaten”. It shows that both pieces of information should be included.
hinzu “hinzu” completes the separable expression “Füge ... hinzu”, which means “add” or “include”. It appears at the end of the instruction after the things being added.
helfen “helfen” means “help” in “damit der Support helfen kann”. It describes the assistance that support can provide once the photo and order details are included.

Grammar Points

bevor + Nebensatz: Das konjugierte Verb steht am Ende.

Prüfe die Bestelldaten, bevor du den Support kontaktierst.

PRUE-feh dee beh-SHTEL-dah-ten, beh-VOR doo den soo-PORT kon-tak-TEERST.

Check the order details before you contact support.

Nach „bevor“ steht das konjugierte Verb am Ende des Nebensatzes.

Trennbare Verben im Imperativ: Stell ... sicher; Füge ... hinzu.

Stell sicher, dass du das Foto hinzufügst.

SHTEL ZIKH-er, dahs doo dahs FOH-toh HIN-tsoo-FUEKST.

Make sure that you add the photo.

Bei trennbaren Verben steht der abgetrennte Teil im Imperativ am Satzende.

German Vocabulary

ankommen verb
AHN-koh-men to arrive angekommen
Bestelldaten noun
beh-SHTEL-dah-ten order details
Bestellung noun
beh-SHTEL-loong order
bevor conj
beh-VOR before
entsprechen verb
ent-SHPREKH-en to match; to correspond to entspricht
fehlen verb
FAY-len to be missing fehlt
kontaktieren verb
kon-tak-TEER-en to contact kontaktierst
Lieferung noun
LEE-feh-roong delivery
prüfen verb
PRUE-fen to check Prüfe
Support noun
soo-PORT support
Teil noun
Tyle part
Tüte noun
TOO-teh bag

Quiz

Spelling

Tap the letters to spell the word.

to arrive

Show Answerangekommen

part

Show AnswerTeil

order details

Show AnswerBestelldaten

to check

Show AnswerPrüfe