Fixing a wrong food order | Learn German in English

German lesson set in a contemporary Berlin everyday setting: At a service counter, a customer explains that the food order is wrong and a staff member arranges a replacement..

EN → DE / Level: A2

About This Lesson

Use Fixing a wrong food order to practice German conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Entschuldigen Sie, ich glaube, ich habe die falsche Bestellung bekommen.

ent-SHOOL-dee-gen zee, ikh GLAH-ow-buh, ikh HAH-buh dee FAL-shuh buh-SHTEL-loong buh-KOM-men. Excuse me, I think I received the wrong order.
B

Ich schaue nach. Was haben Sie bestellt?

ikh SHOW-uh nahkh. Vahs HAH-ben zee buh-SHTELT? Let me check that. What did you order?
A

Ich habe Suppe bestellt, aber auf diesem Tablett ist ein Salat.

ikh HAH-buh ZOO-puh buh-SHTELT, AH-ber owf DEE-zem tah-BLETT ist ayn zah-LAHT. I ordered soup, but this tray has a salad.
B

Ich kann das sofort austauschen.

ikh kahn dahs zoh-FORT OWSS-tow-shen. I can replace it right away.
A

Soll ich hier warten, während Sie das holen?

ZOLL ikh heer VAR-ten, VAIR-unt zee dahs HOH-len? Should I wait here while you get it?
B

Bitte warten Sie am Tresen.

BIT-tuh VAR-ten zee ahm TRAY-zen. Please wait by the counter.
A

Ich gehe jetzt dorthin.

ikh GAY-uh yetst DORT-hin. I will move over there now.
B

Ihre Suppe sollte bald fertig sein.

EE-ruh ZOO-puh ZOL-tuh bahlt FAIR-tik zyne. Your soup should be ready soon.

Word by Word

Entschuldigen “Entschuldigen Sie” means “Excuse me” here and politely gets the staff member’s attention. A reusable pattern is “Entschuldigen Sie, …” when beginning a polite request or explanation.
Sie “Sie” means “you” in the formal address used with the staff member. It appears in polite questions and requests such as “Was haben Sie bestellt?” and “Bitte warten Sie.”
ich “ich” and sentence-initial “Ich” mean “I”; the speaker uses them to refer to themselves. A reusable pattern is “Ich habe …” when describing something the speaker did or received.
glaube “glaube” means “think” or “believe” in “ich glaube”; here it makes the statement about the order less absolute. A reusable pattern is “Ich glaube, …” when giving a belief or impression.
habe “habe” means “have” in “ich habe die falsche Bestellung bekommen” and “Ich habe Suppe bestellt.” Here it helps express completed actions involving receiving and ordering. These patterns can be reused with an object before the final action word.
die “die” means “the” in “die falsche Bestellung” and introduces the specific order the speaker received. It is used here before the describing word and noun as one noun phrase.
falsche “falsche” means “wrong” in “die falsche Bestellung”; it describes the order as not the one the speaker wanted. The pattern “die falsche + noun” can identify an incorrect item.
Bestellung “Bestellung” means “order,” specifically the food order in this conversation. A reusable pattern is “eine Bestellung” when referring to an order placed with a service or restaurant.
bekommen “bekommen” means “receive” or “get” in “ich habe die falsche Bestellung bekommen.” It describes what the speaker received, and it can be reused with an object such as “etwas bekommen.”
schaue “schaue” contributes the meaning “look” or “check” in “Ich schaue nach.” Together with “nach,” it says that the staff member will check the situation. “Ich schaue nach” is a useful expression when checking something for someone.
nach “nach” completes “Ich schaue nach,” which means “I’ll check that” in this dialogue. With “schaue,” it forms the expression used when looking into a situation or checking something.
Was “Was” means “what” in the question “Was haben Sie bestellt?” and asks for the food the customer ordered. A reusable question pattern is “Was haben Sie …?” when asking a formal person about a completed action.
haben “haben” means “have” in “Was haben Sie bestellt?” and helps ask about the customer’s completed order. In this question pattern, it comes before the formal subject “Sie” and the action word at the end.
bestellt “bestellt” means “ordered” in “Was haben Sie bestellt?” It identifies the completed action being asked about, and it can be reused in “Ich habe … bestellt” with the ordered item in the middle.
Suppe “Suppe” means “soup,” the food that the customer says they ordered. A reusable pattern is “Suppe bestellen” when ordering soup.
aber “aber” means “but” and introduces the contrast between ordering soup and finding a salad on the tray. It is useful for connecting an expected situation with a different fact.
auf “auf” means “on” in “auf diesem Tablett” and shows where the salad is located. A reusable location pattern is “auf + a surface or object” when something is on it.
diesem “diesem” means “this” in “auf diesem Tablett” and points to the particular tray being discussed. It is used directly before “Tablett” in this location phrase.
Tablett “Tablett” means “tray,” the object on which the salad is located. It can be reused when describing food or drinks placed on a tray.
ist “ist” means “is” in “auf diesem Tablett ist ein Salat.” Here it states that a salad is present on the tray. A reusable pattern is “Auf … ist …” when locating something.
ein “ein” means “a” in “ein Salat” and introduces one salad as the item on the tray. It appears directly before the noun being identified.
Salat “Salat” means “salad,” the food that is unexpectedly on the tray. It can be reused when naming salad as a food item in an order or meal.
kann “kann” means “can” in “Ich kann das sofort austauschen” and expresses the staff member’s ability or willingness to replace the item. A reusable pattern is “Ich kann …” followed by an action.
das “das” means “it” or “that” in “Ich kann das sofort austauschen” and refers to the incorrect food item or order being discussed. It functions as the object of “austauschen” in this sentence.
sofort “sofort” means “right away” and says that the replacement can happen without delay. It can be placed with an action to emphasize immediate performance.
austauschen “austauschen” means “replace” or “swap out” in “Ich kann das sofort austauschen.” It names the action the staff member offers to perform, with “das” as the item being replaced. A reusable pattern is “etwas austauschen.”
Soll “Soll” means “should” in “Soll ich hier warten?” and asks whether waiting is the right action for the speaker. The pattern “Soll ich …?” is useful when asking what one should do.
hier “hier” means “here” and identifies the speaker’s current location in “Soll ich hier warten?” It can be combined with an action to say that something happens at the current place.
warten “warten” means “wait” in “Soll ich hier warten?” and “Bitte warten Sie am Tresen.” It can be reused with a place, as in waiting at a counter, or with a person or thing when waiting for them.
während “während” means “while” and introduces the action happening at the same time as the waiting in “während Sie das holen.” It is useful for connecting two simultaneous actions in one sentence.
holen “holen” means “get” or “fetch” in “während Sie das holen,” referring here to getting the replacement food. It can be reused with an object in the pattern “etwas holen.”
Bitte “Bitte” means “please” in “Bitte warten Sie am Tresen” and makes the instruction polite. It is commonly placed at the beginning of a polite request.
am “am” means “at the” in “am Tresen” and identifies the place where the customer should wait. It is a common location form used before a place or object.
Tresen “Tresen” means “counter,” specifically the service counter where the customer should wait. It can be reused when directing someone to wait or go to a counter.
gehe “gehe” means “go” or “move” in “Ich gehe jetzt dorthin”; here the speaker says they will move to the indicated place. A reusable pattern is “Ich gehe …” when stating where the speaker is going.
jetzt “jetzt” means “now” and places the movement at the present moment in “Ich gehe jetzt dorthin.” It can be added to an action to emphasize that it is happening immediately.
dorthin “dorthin” means “over there” with a direction toward the indicated place. In “Ich gehe jetzt dorthin,” it identifies the destination of the speaker’s movement. A reusable pattern is “dorthin gehen” when the destination has already been indicated.
Ihre “Ihre” means “your” in the formal address in “Ihre Suppe.” It shows that the soup belongs to or was ordered by the person being addressed. A reusable pattern is “Ihre + noun” in polite conversation.
sollte “sollte” expresses an expectation in “Ihre Suppe sollte bald fertig sein”: the soup is expected to be ready soon. The pattern “sollte … sein” can describe an expected state.
bald “bald” means “soon” and says that the soup is expected to be ready after a short time. It can be used with an expected future event or state.
fertig “fertig” means “ready” in “fertig sein,” describing the expected state of the soup. It can be reused with “sein” to say that something is ready.
sein “sein” means “be” in “fertig sein” and connects the soup with the expected state of being ready. It appears at the end after “sollte,” and the pattern “fertig sein” means “be ready.”

Grammar Points

nachschauen: schaue ... nach

Ich schaue sofort nach.

ikh SHOW-uh zoh-FORT nahkh.

I’ll check right away.

The separable prefix nach- moves to the end in a main clause: schaue ... nach.

während + Nebensatz

Während Sie warten, hole ich das Tablett.

VAIR-unt zee VAR-ten, HOH-luh ikh dahs tah-BLETT.

While you wait, I’ll get the tray.

In a clause with während, the conjugated verb goes to the end: Sie warten.

German Vocabulary

austauschen verb
OWSS-TOW-shen to replace; to exchange

Ich kann das sofort austauschen.

bekommen verb
buh-KOM-men to receive; to get

Ich habe die falsche Bestellung bekommen.

bestellen verb
buh-SHTEL-len to order bestellt

Was haben Sie bestellt?

Bestellung noun
buh-SHTEL-loong order

Ich habe die falsche Bestellung bekommen.

Entschuldigen Sie phrase
ent-SHOOL-dee-gen zee excuse me

Entschuldigen Sie, ich glaube, ich habe die falsche Bestellung bekommen.

falsch adj
FALSH wrong; incorrect falsche

Ich habe die falsche Bestellung bekommen.

glauben verb
GLAH-ow-ben to think; to believe glaube

Ich glaube, ich habe die falsche Bestellung bekommen.

nachschauen verb
NAHKH-SHOW-uhn to check schaue nach

Ich schaue nach.

Salat noun
zah-LAHT salad

Auf diesem Tablett ist ein Salat.

sofort adv
zoh-FORT right away; immediately

Ich kann das sofort austauschen.

Suppe noun
ZOO-puh soup

Ich habe Suppe bestellt.

Tablett noun
tah-BLETT tray

Auf diesem Tablett ist ein Salat.

Quiz

Word Order

Arrange the words in the correct order.

I can replace it right away.

Show AnswerIch kann das sofort austauschen.

Please wait by the counter.

Show AnswerBitte warten Sie am Tresen.

I will move over there now.

Show AnswerIch gehe jetzt dorthin.

Spelling

Tap the letters to spell the word.

tray

Show AnswerTablett

to order

Show Answerbestellt

to think; to believe

Show Answerglaube

to receive; to get

Show Answerbekommen