Explaining a Device Fault and Requesting a Replacement | Learn Danish in English

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Use Explaining a Device Fault and Requesting a Replacement to practice Danish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

Jeg købte denne enhed for nylig, men skærmen flimrer nogle gange.

yai KURB-duh DEN-uh AYN-hayth for NOO-lee, men SKAIR-mun FLIM-ruh NUL-uh GANG-uh. I bought this device recently, but the screen flickers sometimes.

Fejl, der kun opstår en gang imellem, kan være svære at fremkalde igen, så vi tester den her.

FYLE, dair kun OP-stor en GANG im-uh-LEM, ken vair SVAIR-uh uh FREM-kal-uh ee-GEN, soh vee TES-duh den hair. Intermittent faults can be hard to reproduce, so we will test it here.

Jeg optog en kort video af det, da det skete under normal brug.

yai OP-toh en KOHd VEE-dee-oh uh deh, dah deh SKAY-duh UN-uh NOR-MEL broo. I recorded a short video of it happening during normal use.

Videoen vil være en hjælp, hvis fejlen ikke viser sig under testen.

VEE-dee-OH-un vel vair en YELP, ves FYLE-un IK-uh VEE-uh sye UN-uh TES-d'n. The video will help if the fault does not show up during the test.

Jeg vil helst have en ombytning i stedet for en reparation.

yai vel HELST HAY-vuh en OM-bood-ning ee STAY-th for en reh-pa-ra-SYOHN. I would prefer a replacement instead of a repair.

Vi kan notere, at det er det, du foretrækker, men undersøgelsen afgør, hvad næste skridt bliver.

vee ken noh-TAY-uh, uh deh air deh, doo for-TREK-uh, men UN-uh-SUR-yul-sun OW-gur, veh NES-duh SKRED BLEE-vuh. We can record that preference, but the inspection decides the next step.

Bemærk venligst, at problemet begyndte lige efter opsætningen.

beh-MAIRK VEN-lest, uh proh-BLAY-muth beh-GURN-duh LEE-uh EF-tuh OP-SAYD-ning. Please note that the problem started right after setup.

Jeg tilføjer det til servicejournalen.

yai til-FUR-uh deh til SUR-vis-yoo-NAHL-un. I will add that to the service record.

Word by Word

Jeg “Jeg” means “I” here and identifies the speaker as the person who bought the device. It is used before the verb in “Jeg købte denne enhed”. A new example is “Jeg har brug for hjælp” for saying “I need help”.

købte “købte” means “bought” in “Jeg købte denne enhed”. It describes the completed purchase mentioned by the speaker. A new example is “Jeg købte den i går” for saying “I bought it yesterday”.

denne “denne” means “this” and points to the device the customer has brought or is referring to. It comes directly before “enhed” in “denne enhed”. A new example is “denne telefon” for referring to this phone.

enhed “enhed” means “device” in “denne enhed”. It names the item whose screen has the fault. A new example is “en elektronisk enhed” for referring to an electronic device.

for In “for nylig”, “for” is part of the expression meaning “recently”; it does not mean “for” by itself here. The complete reusable pattern is “for nylig” after an event or action. A new example is “Jeg så den for nylig” for saying “I saw it recently”.

nylig In “for nylig”, “nylig” contributes the idea of something recent, so the whole expression means “recently”. The expression “for nylig” commonly follows the action it describes. A new example is “Vi talte sammen for nylig” for saying “We spoke recently”.

men “men” means “but” and introduces a contrast between the recent purchase and the screen problem. It links the two parts of “Jeg købte denne enhed for nylig, men skærmen flimrer nogle gange”. A new example is “Jeg vil gerne hjælpe, men jeg har travlt” for expressing a contrast.

skærmen “skærmen” means “the screen” and refers to the specific screen that flickers. The ending in “skærmen” marks it as the definite screen in this context. A new example is “Skærmen er sort” for describing the screen.

flimrer “flimrer” means “flickers” in “skærmen flimrer”. It describes the screen repeatedly changing or wavering in appearance. A new example is “Lyset flimrer” for saying “The light flickers”.

nogle In “nogle gange”, “nogle” contributes “some” to the expression meaning “sometimes”. The complete expression “nogle gange” is used for an event that happens on some occasions. A new example is “Jeg arbejder hjemme nogle gange” for saying “I sometimes work from home”.

gange In “nogle gange”, “gange” means “times” and forms the expression “sometimes” with “nogle”. The reusable pattern is “nogle gange” placed with the action that occurs occasionally. A new example is “Det sker nogle gange” for saying “It happens sometimes”.

Fejl “Fejl” means “faults” and introduces the type of problem being discussed. In “Fejl, der kun opstår en gang imellem”, it is followed by a description of when the faults occur. A new example is “Der er flere fejl i systemet” for referring to several faults.

der Here “der” means “that” or “which” and introduces the description of the faults in “Fejl, der kun opstår en gang imellem”. It connects “Fejl” with the information about when they occur. A new example is “en fejl, der er svær at finde” for describing a fault.

kun “kun” means “only” and limits when the faults occur: “kun opstår en gang imellem”. It is placed before the verb phrase it restricts. A new example is “Det virker kun om dagen” for saying that something works only during the day.

opstår “opstår” means “occurs” or “arises” in “fejl, der kun opstår en gang imellem”. It describes the fault coming into existence or appearing at certain times. A new example is “Problemet opstår efter genstart” for saying when the problem occurs.

en gang imellem “en gang imellem” means “from time to time” or “occasionally” as a whole. In the dialogue, “en” marks one, “gang” means an occasion or time, and “imellem” adds the idea of intervals between occasions. Use the complete expression “Det sker en gang imellem” for an occasional event.

kan “kan” means “can” and expresses possibility or ability in “kan være svære”. Here it says that intermittent faults may be difficult to reproduce. A new example is “Vi kan teste den nu” for expressing what can be done now.

være “være” means “be” in “kan være svære”. It follows “kan” and links the faults with the description “svære”. A new example is “Det kan være vigtigt” for describing a possible state.

svære “svære” means “difficult” or “hard” in “kan være svære at fremkalde igen”. It describes the faults as difficult to reproduce. The pattern “være svær at” is followed by an action that is difficult to carry out. A new example is “Det er svært at forklare” for saying that something is hard to explain.

at “at” marks the infinitive in “at fremkalde igen”. It links the description “svære” to the action that is difficult. A new example is “Det er let at bruge” for introducing another infinitive.

fremkalde “fremkalde” means “reproduce” or “bring about” in “fremkalde igen”, referring to making the fault appear again for testing. The reusable pattern is “fremkalde en fejl” when deliberately causing a fault to appear. A new example is “Teknikeren prøver at fremkalde fejlen” for describing a test.

igen “igen” means “again” and shows that the fault should be made to appear another time in “fremkalde igen”. It commonly follows the action it modifies. A new example is “Prøv igen” for asking someone to try again.

så “så” means “so” and introduces the consequence of the difficulty reproducing the fault: “så vi tester den her”. It connects the reason with the action that follows. A new example is “Det regner, så vi bliver her” for linking a reason and result.

vi “vi” means “we” and refers to the service staff together with the speaker or business. In “vi tester den her”, it is the subject of the testing. A new example is “Vi undersøger problemet” for describing a joint action.

tester “tester” means “test” in “vi tester den her”. It describes examining the device to see whether the fault appears. A new example is “Vi tester udstyret i dag” for describing a test.

den “den” means “it” here and refers back to the device being tested. It is the object of “tester” in “vi tester den her”. A new example is “Jeg reparerer den” when referring to a previously mentioned item.

her “her” means “here” and locates the testing at the service counter or shop. It comes at the end of “vi tester den her”. A new example is “Du kan vente her” for indicating a place.

optog “optog” means “recorded” in “Jeg optog en kort video”. It tells the listener that the speaker made a recording of the fault happening. A new example is “Jeg optog et interview” for describing a completed recording.

kort “kort” means “short” and describes the length of “en kort video”. It comes before the noun it describes. A new example is “en kort besked” for referring to a short message.

video “video” means “video” in “en kort video”. It names the recording that documents the fault. A new example is “Jeg sender en video” for saying that a video is being sent.

af “af” means “of” in “en kort video af det”. It introduces what the video shows or records. A new example is “et billede af problemet” for identifying what a picture shows.

det “det” means “it” or “that” in “af det, da det skete” and refers to the fault or problem occurring. It is also the subject of “skete” in the following clause. A new example is “Jeg så det” for referring to something already mentioned.

da “da” means “when” or “as” in “da det skete”. It introduces the time at which the event happened. A new example is “Da jeg kom hjem, ringede jeg” for introducing a past-time situation.

skete “skete” means “happened” in “da det skete”. It describes the fault occurring while the video was being made or during the relevant event. A new example is “Det skete i går” for locating an event in the past.

under “under” means “during” in “under normal brug”. It introduces the activity or period in which the fault occurred. A new example is “under mødet” for saying “during the meeting”.

normal “normal” means “normal” and describes the usual type of use in “normal brug”. It comes directly before the noun it describes. A new example is “normal drift” for referring to normal operation.

brug “brug” means “use” in “under normal brug”, referring to the ordinary use of the device. The pattern “under ... brug” describes what happens while something is being used. A new example is “ved daglig brug” for referring to daily use.

Videoen “Videoen” means “the video” and refers to the specific recording already mentioned. It is the subject of “vil være en hjælp”. A new example is “Videoen viser problemet” for describing what the video shows.

vil “vil” means “will” in “Videoen vil være en hjælp”. It presents the video’s expected usefulness during a possible future test. A new example is “Jeg vil ringe senere” for expressing a future action.

hjælp “hjælp” means “help” in “vil være en hjælp”. The complete phrase “være en hjælp” means that something will be useful or assistive. A new example is “Din forklaring er en stor hjælp” for saying that an explanation is very helpful.

hvis “hvis” means “if” and introduces the condition “fejlen ikke viser sig under testen”. It links a possible test result to the usefulness of the video. A new example is “Ring, hvis du har spørgsmål” for introducing a condition.

fejlen “fejlen” means “the fault” and refers to the specific fault already discussed. It is the subject of “viser sig” in “hvis fejlen ikke viser sig”. A new example is “Fejlen kommer tilbage” for referring to a known fault.

ikke “ikke” means “not” and negates “viser sig” in “fejlen ikke viser sig”. It says that the fault may fail to appear during the test. A new example is “Det virker ikke” for saying that something does not work.

viser In “viser sig”, “viser” contributes the idea of showing or appearing. The whole expression “viser sig” means “shows up” or “becomes apparent” here. A new example is “Problemet viser sig senere” for saying that a problem appears later.

sig In “viser sig”, “sig” is part of the expression meaning “shows up” or “reveals itself”. It cannot be replaced by the whole meaning of the expression on its own. A new example is “Fejlen viser sig under testen” for describing a fault appearing.

testen “testen” means “the test” and refers to the specific inspection being carried out at the counter. It follows “under” in “under testen”. A new example is “Resultatet kommer efter testen” for referring to the result after a test.

helst “helst” expresses preference in “Jeg vil helst have en ombytning”, meaning that the speaker would prefer an exchange. The reusable pattern is “Jeg vil helst have ...” when stating a preferred option. A new example is “Jeg vil helst vente her” for expressing a preference.

have “have” means “have” in “vil helst have en ombytning”, where it introduces what the speaker wants to receive or obtain. It follows “vil” in this preference pattern. A new example is “Jeg vil have en kvittering” for requesting a receipt.

en “en” is the indefinite article “a” or “an” before “ombytning”. It presents the requested exchange as one option or item. A new example is “en reparation” for introducing a repair.

ombytning “ombytning” means “replacement” or “exchange” in “have en ombytning”. It names the resolution the customer prefers instead of a repair. A new example is “Jeg beder om en ombytning” for requesting an exchange.

i In “i stedet for”, “i” is part of the fixed expression meaning “instead of”. It helps introduce the alternative that is not preferred. A new example is “i stedet for en ny” for introducing one option instead of another.

stedet In “i stedet for”, “stedet” contributes the idea of “the place”, but the whole expression means “instead of”. Keep the complete pattern “i stedet for + noun” when naming the alternative. A new example is “te i stedet for kaffe” for choosing tea instead of coffee.

reparation “reparation” means “repair” and names the alternative the customer does not prefer in “i stedet for en reparation”. It is used after “en” as the object of the preference. A new example is “Vi tilbyder en reparation” for describing a repair option.

notere “notere” means “note” or “record” in “Vi kan notere”. It describes writing down the customer’s preference for the service process. A new example is “Vi kan notere dit navn” for asking to record someone’s name.

er “er” means “is” in “at det er det, du foretrækker”. It links the recorded matter with the statement that this is what the customer prefers. A new example is “Det er vigtigt” for describing something as important.

du “du” means “you” and refers to the customer in “du foretrækker”. It is the person whose preference is being recorded. A new example is “Hvad vil du have?” for asking what someone wants.

foretrækker “foretrækker” means “prefer” in “det, du foretrækker”. It describes the option the customer likes better, namely an exchange. A new example is “Jeg foretrækker en ombytning” for stating a preference directly.

undersøgelsen “undersøgelsen” means “the inspection” and refers to the specific examination of the device. It is the subject of “afgør” in “undersøgelsen afgør”. A new example is “Undersøgelsen tager en time” for describing an inspection.

afgør “afgør” means “decides” or “determines” in “undersøgelsen afgør”. It says that the inspection determines what action will follow. A new example is “Resultatet afgør næste skridt” for describing a decision based on a result.

hvad “hvad” means “what” and introduces the information about the next step in “hvad næste skridt bliver”. It appears inside the clause that explains what will be determined. A new example is “Vi ved ikke, hvad der sker” for asking or stating what happens.

næste “næste” means “next” and describes the step that will follow the inspection. It comes before “skridt” in “næste skridt”. A new example is “næste uge” for referring to the following week.

skridt “skridt” means “step” in “næste skridt”. Together, “næste skridt” refers to the next action in the service process. A new example is “Vi aftaler det næste skridt” for discussing what happens next.

bliver “bliver” means “becomes” or “will be” in “hvad næste skridt bliver”. It completes the clause about the form the next step will take. A new example is “Vi ser, hvad resultatet bliver” for referring to a future result.

Bemærk “Bemærk” means “note” or “please note” and asks the listener to pay attention to important information. In “Bemærk venligst, at ...”, it introduces the fact about when the problem began. A new example is “Bemærk datoen” for asking someone to note the date.

venligst “venligst” means “please” and makes the request in “Bemærk venligst” polite. It commonly follows an imperative when making a formal or courteous request. A new example is “Vent venligst her” for making a polite request to wait.

problemet “problemet” means “the problem” and refers to the device issue already being discussed. It is the subject of “begyndte” in “problemet begyndte”. A new example is “Problemet er stadig der” for referring to a known problem.

begyndte “begyndte” means “started” in “problemet begyndte lige efter opsætningen”. It places the beginning of the problem immediately after the setup. A new example is “Arbejdet begyndte klokken otte” for describing when something started.

lige In “lige efter”, “lige” means “right” or “just” and emphasizes that the problem began immediately after the setup. The complete pattern “lige efter + event” marks close sequence in time. A new example is “lige efter mødet” for saying “right after the meeting”.

efter “efter” means “after” in “lige efter opsætningen”. It introduces the event that came before the problem began. A new example is “efter testen” for referring to the time following a test.

opsætningen “opsætningen” means “the setup” and refers to the specific setup of the device. It follows “efter” in “lige efter opsætningen”. A new example is “Opsætningen tog lang tid” for describing a setup process.

til “til” means “to” in “til servicejournalen” and marks the record where the information will be added. The reusable pattern is “til + record or destination” when adding something to a place or document. A new example is “Jeg skriver det til rapporten” for adding information to a report.

servicejournalen “servicejournalen” means “the service record” and refers to the specific record kept for the device’s service case. It is the destination of “tilføjer det”. A new example is “Oplysningen står i servicejournalen” for referring to information in the service record.

Grammar Points

substantiv + -en

skærmen

SKAIR-mun

the screen

Danish often marks a definite noun with a suffix: skærmen means “the screen.”

i stedet for + substantiv

i stedet for reparation

ee STAY-th for reh-pa-ra-SYOHN

instead of repair

The fixed expression i stedet for is followed by a noun and expresses replacement or contrast.

Danish Vocabulary

en gang imellem adv

en GANG im-uh-LEM occasionally

enhed noun

AYN-hayth device

Gender: common

denne enhed

fejl noun

FYLE faults

flimrer verb

FLIM-ruh flickers

for nylig adv

for NOO-lee recently

fremkalde igen phrase

FREM-kal-uh ee-GEN reproduce

svære at fremkalde igen

kort adj

KOHd short

Gender: common

en kort video

opstår verb

OP-stor arise

optog verb

OP-toh recorded

skærmen noun

SKAIR-mun the screen

Gender: common

skærmen flimrer

tester verb

TES-duh test

under prep

UN-uh during

under normal brug

Quiz

Word Order

Arrange the words in the correct order.

I will add that to the service record.

Show Answer

Jeg tilføjer det til servicejournalen.

Spelling

Tap the letters to spell the word.

the screen

Show Answer

skærmen

device

Show Answer

enhed

test

Show Answer

tester

flickers

Show Answer

flimrer