Discussing an unfamiliar bank charge | Learn Danish in English

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Use Discussing an unfamiliar bank charge to practice Danish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

Jeg har bemærket en postering på mit kontoudtog, som jeg ikke kan genkende.

YAI hae beh-MAIR-guth en poh-steh-RING paw meet KON-tow-tow, som yAI IK-keh kan yehn-KEN-eh. I noticed a charge on my statement that I don't recognize.

Vi kan oprette en indsigelse, efter at vi har tjekket forhandlerens beskrivelse.

Vee kan oh-PRAY-deh en EN-see-guhl-suh, EF-ter ad vee hae CHEH-gud for-HAN-lens beh-SKREE-vuhl-suh. We can open a dispute after we check the merchant description.

Beskrivelsen er vag, så jeg kan ikke afgøre, hvor den stammer fra.

Beh-SKREE-vuhl-sen air veh, saw yAI kan IK-keh ow-GUR-eh, vohr den STAH-muh frah. The description is vague, so I can't tell where it came from.

Nogle betalingsformidlere bruger et navn, der ser anderledes ud end det butiksnavn, kunderne ser.

NOH-leh beh-TAH-lings for-METH-luh-reh BROO-uh ed nown, dair sair AN-uh-lay-thes ood en deh boo-TIGS-nown, KON-uh-neh sair. Some processors use a name that looks different from the shop customers see.

Jeg vil tjekke mine seneste kvitteringer, før jeg indgiver en formel indsigelse.

YAI vil CHEH-keh MEE-neh SAY-neh-steh kvee-TAIR-ing-uh, foer yAI EN-ghee-vuh en FOR-muhl EN-see-guhl-suh. I'll check my recent receipts before filing a formal dispute.

Det kan forhindre forsinkelser, hvis du kan genkende posteringen.

Deh kan for-HEN-druh for-SENG-uhl-suh, ves doo kan yehn-KEN-eh poh-steh-RING-en. That can prevent delays if you recognize the charge.

Hvis det stadig ikke er klart, vil jeg have transaktionen undersøgt.

Ves deh STAY-ee IK-keh air klahrt, vil yAI hae tran-sak-SHOWN-en on-uh-SURD. If it still isn't clear, I want the transaction investigated.

Vi dokumenterer din bekymring og går i gang med gennemgangen.

Vee doh-koo-men-TAIR-uh deen beh-KUR-mring oh gaw ee GONG meh GREUNM-gong-en. We'll document your concern and start the review.

Word by Word

Jeg “Jeg” means “I” and is the subject form used by the speaker when reporting the unfamiliar charge. It appears at the start of “Jeg har bemærket” and “Jeg vil tjekke,” so it identifies the person speaking. Use it before a verb when talking about yourself.

har “Har” is the auxiliary in “har bemærket,” helping express that the speaker has noticed something. Here it combines with “bemærket” rather than carrying the full meaning alone. A reusable pattern from the dialogue is “har” followed by a completed action.

bemærket “Bemærket” means “noticed” in “Jeg har bemærket en postering.” It names the speaker’s observation of the charge and follows “har” in this expression. Use it when reporting that you have noticed a fact or detail.

en “En” is the indefinite article before “postering,” giving the meaning “a” or “an.” In “en postering,” it introduces one charge or transaction entry that has not yet been specified. Use “en” directly before a noun such as “postering.”

postering “Postering” means a charge or transaction entry on the bank statement. In “en postering på mit kontoudtog,” it refers to the particular entry the speaker does not recognize. The word is useful when discussing an individual item shown in an account record.

på “På” means “on” in “på mit kontoudtog,” showing where the charge appears. It links “postering” to the statement that contains it. Use “på” with a record or surface when saying that something appears on it.

mit “Mit” means “my” before “kontoudtog” in “mit kontoudtog.” It marks the statement as belonging to the speaker. The reusable pattern is possessive “mit” followed by the noun it describes.

kontoudtog “Kontoudtog” means “bank statement” and is the record on which the charge appears. In “på mit kontoudtog,” it identifies the account document being checked. Use it when referring to a statement of account activity.

som “Som” means “which” or “that” in “en postering ..., som jeg ikke kan genkende.” It introduces the clause describing the charge. Use “som” to connect a noun with additional information about it.

ikke “Ikke” means “not” and negates the speaker’s ability to recognize the entry in “jeg ikke kan genkende.” It is placed before the verb phrase being negated. Use it to state that something is not the case or does not happen.

kan “Kan” means “can” in “kan genkende,” expressing the speaker’s ability or inability to recognize the charge. The negation “ikke” comes before this verb phrase. Use “kan” with an infinitive such as “genkende” when describing ability.

genkende “Genkende” means “recognize” in “ikke kan genkende.” It is the infinitive that follows “kan” and describes identifying the charge from previous knowledge. Use it with an object when saying that you recognize a person, item, or transaction.

Vi “Vi” means “we” and is the subject when the support desk explains what it can do. It appears in “Vi kan oprette” and “Vi dokumenterer.” Use it before a verb when referring to the speaker together with one or more other people.

oprette “Oprette” means “open” or “create” in “oprette en indsigelse.” Here it refers to formally initiating a dispute in the banking process. It follows “kan” and takes “en indsigelse” as what is being created.

indsigelse “Indsigelse” means a formal dispute or objection about the charge. In “oprette en indsigelse” and “en formel indsigelse,” it names the official action the customer may submit. Use it when formally challenging a transaction or decision.

efter “Efter” means “after” and introduces the condition that the merchant description will be checked first. In “efter at vi har tjekket,” it places that checking before the dispute is opened. Use it before a time or action that must come later.

at “At” introduces the clause “at vi har tjekket” after “efter.” Here it functions as a connector meaning “that,” not as part of an infinitive. Use “efter at” to introduce an action that has happened before another action.

tjekket “Tjekket” means “checked” in “vi har tjekket forhandlerens beskrivelse.” It is the completed action following “har” and refers to examining the merchant’s description. Use it when reporting that information or an item has been checked.

forhandlerens “Forhandlerens” means “the merchant’s” in “forhandlerens beskrivelse.” The ending marks the description as belonging to or being associated with the merchant. Use this possessive form before the noun that identifies what belongs to the merchant.

beskrivelse “Beskrivelse” means “description.” In “forhandlerens beskrivelse,” it refers to the wording or name shown for the merchant on the statement. Use it when discussing the information that describes a product, service, or transaction.

Beskrivelsen “Beskrivelsen” means “the description” in “Beskrivelsen er vag.” The form refers back to the merchant description already being discussed and presents it as a specific item. Use the definite form when the listener knows which description you mean.

er “Er” means “is” in “Beskrivelsen er vag” and “ikke er klart.” It links the subject with a description or state. Use it to state what something is like or whether a situation is clear.

vag “Vag” means “vague” in “Beskrivelsen er vag.” It describes information that does not identify the source clearly enough. Use it for a description, explanation, or message that lacks precise detail.

så “Så” means “so” and connects the vague description with the resulting difficulty in “så jeg kan ikke afgøre.” It introduces the consequence of what was just stated. Use it to link a reason or situation to its result.

afgøre “Afgøre” means “determine” or “tell” in “kan ikke afgøre, hvor den stammer fra.” It describes reaching a conclusion about the source of the transaction. It follows “kan” and can be followed by a clause introduced by “hvor.”

hvor “Hvor” means “where” in the indirect question “hvor den stammer fra.” It introduces the missing information about the transaction’s source. Use it before a clause when asking or explaining where something originates.

den “Den” means “it” in “hvor den stammer fra,” referring back to the postering. It keeps the transaction as the subject of the clause about its origin. Use it when referring back to a specific item already identified in the conversation.

stammer “Stammer” means “comes” or “originates” in “stammer fra.” Together with “fra,” it explains the source of the transaction. Use the pattern “stammer fra” when identifying where something originates.

fra “Fra” means “from” in “hvor den stammer fra.” It marks the source or origin of the transaction. Use it after expressions such as “stammer” when saying where something comes from.

Nogle “Nogle” means “some” in “Nogle betalingsformidlere.” It introduces an unspecified part of the group of payment processors. Use it before a plural noun when referring to more than one member of a group without naming all of them.

betalingsformidlere “Betalingsformidlere” means “payment processors” in “Nogle betalingsformidlere bruger et navn.” It identifies the companies or services that process payments. Use it when explaining why a transaction name may differ from the shop name.

bruger “Bruger” means “use” in “betalingsformidlere bruger et navn.” It describes what the payment processors do with the name shown in the transaction information. Use it before the thing or method being used.

et “Et” is the indefinite article before “navn,” meaning “a” or “an.” In “et navn,” it introduces one name used by the payment processors. Use “et” directly before the noun it introduces here.

navn “Navn” means “name” in “et navn, der ser anderledes ud.” It refers to the payment name displayed to the account holder. Use it when identifying what a person, business, or transaction is called.

der “Der” means “that” or “which” in “et navn, der ser anderledes ud.” It introduces information describing the name. Use it to connect a noun with a following relative clause.

ser “Ser” means “looks” in “ser anderledes ud.” It describes how the name appears rather than what someone visually observes. Use it together with “ud” when describing how something looks.

anderledes “Anderledes” means “different” or “differently” in “ser anderledes ud.” It expresses a difference between the processor’s name and the shop name. Use it in comparisons when something does not appear in the same way as another thing.

ud “Ud” completes the expression “ser anderledes ud,” which means “looks different.” It contributes to the description of appearance together with “ser” and does not mean “out” separately in this context. Use it after “ser” when describing how something looks.

end “End” means “than” in “anderledes ud end det butiksnavn.” It introduces the thing used for comparison. Use it after a comparative expression such as “anderledes” to state what something is compared with.

det “Det” means “the” or “that” in “det butiksnavn,” where it identifies the shop name used for comparison. The capitalized form “Det” in “Det kan forhindre” refers back to the checking action or situation just mentioned. Use it either before the neuter noun it identifies or as a pronoun referring back to a situation.

butiksnavn “Butiksnavn” means “shop name” in “det butiksnavn, kunderne ser.” It refers to the name customers see for the shop itself. Use it when distinguishing a store’s public name from a different payment or processor name.

kunderne “Kunderne” means “the customers” in “kunderne ser.” The form refers to the specific customers who see the shop name. Use it when talking about a known group of customers rather than customers in general.

vil “Vil” expresses intention or desire in “vil tjekke” and “vil have transaktionen undersøgt.” In the first expression, the speaker intends to check the receipts; in the second, the speaker wants the transaction investigated. Use it before an infinitive or before “have” to state what someone intends or wants.

tjekke “Tjekke” means “check” in “Jeg vil tjekke mine seneste kvitteringer.” It follows “vil” and names the action the speaker intends to perform. Use it before the item or information that will be checked.

mine “Mine” means “my” before the plural noun “kvitteringer” in “mine seneste kvitteringer.” It shows that the receipts belong to the speaker. Use it before a plural noun when referring to several things belonging to yourself.

seneste “Seneste” means “most recent” or “latest” in “mine seneste kvitteringer.” It limits the receipts to the newest or most recently relevant ones. Use it before a noun when selecting the latest items in a series.

kvitteringer “Kvitteringer” means “receipts” in “mine seneste kvitteringer.” These are the records the speaker will compare with the unfamiliar charge. Use it when referring to proof of purchases or payments.

før “Før” means “before” in “før jeg indgiver en formel indsigelse.” It requires the receipt check to happen earlier than the formal dispute. Use it to introduce an action or time that comes first.

indgiver “Indgiver” means “file” or “submit” in “jeg indgiver en formel indsigelse.” It describes formally submitting the dispute to the relevant service. Use it before the official request, complaint, or objection being submitted.

formel “Formel” means “formal” in “en formel indsigelse.” It describes the dispute as an official procedure rather than an informal question. Use it before a noun for an action or document with an official status.

forhindre “Forhindre” means “prevent” in “Det kan forhindre forsinkelser.” It describes stopping delays from occurring if the charge is recognized. It follows “kan” and takes the unwanted result as its object.

forsinkelser “Forsinkelser” means “delays” in “forhindre forsinkelser.” It refers to slower handling of the dispute or review process. Use it when discussing unwanted waiting time in a process.

hvis “Hvis” means “if” and introduces a condition in “hvis du kan genkende posteringen.” The same word appears capitalized as “Hvis” at the start of “Hvis det stadig ikke er klart.” Use it to state what must be true for the following result or action.

du “Du” means “you” and refers to the customer being addressed by the support representative. It is the subject in “du kan genkende posteringen.” Use it before a verb when speaking directly to one person.

posteringen “Posteringen” means “the charge” or “the transaction entry” in “du kan genkende posteringen.” The form refers to the specific entry already discussed. Use the definite form when both speakers know which transaction entry is meant.

stadig “Stadig” means “still” in “stadig ikke er klart.” It shows that the lack of clarity continues after the receipts have been checked. Use it when a situation remains unchanged up to the time being discussed.

klart “Klart” means “clear” in “det stadig ikke er klart.” It describes whether the situation or the source of the transaction is understandable. Use it after “er” when evaluating whether information is clear.

have In “vil have transaktionen undersøgt,” “have” is part of a construction meaning to have or get something investigated. The object is “transaktionen,” followed by “undersøgt,” which states what is to be done to it. A reusable pattern is “have” + object + completed action.

transaktionen “Transaktionen” means “the transaction” in “have transaktionen undersøgt.” It refers to the specific payment that remains unclear. Use the definite form when referring to a transaction already identified in the discussion.

undersøgt “Undersøgt” means “investigated” in “transaktionen undersøgt.” It describes the requested examination of the transaction and follows the object in the construction with “have.” Use it when an issue, record, or transaction is examined carefully.

dokumenterer “Dokumenterer” means “document” in “Vi dokumenterer din bekymring.” It describes recording the customer’s concern as part of the support process. Use it before the concern, issue, or information that is being recorded.

din “Din” means “your” before “bekymring” in “din bekymring.” It marks the concern as belonging to the customer being addressed. Use it before a singular noun when referring to something belonging to the person you are speaking to.

bekymring “Bekymring” means “concern” in “din bekymring.” It refers to the customer’s worry about the unfamiliar transaction. Use it when describing an issue or doubt that someone has raised.

og “Og” means “and” in “dokumenterer din bekymring og går i gang med gennemgangen.” It joins two actions carried out by the support desk. Use it to connect related words, phrases, or actions.

går i gang med “Går i gang med” means “starts” or “gets started on” the review in “går i gang med gennemgangen.” Within the expression, “går” supplies the verb, “i” and “gang” together express getting underway, and “med” introduces the activity being started. Use the full expression before the task or activity that someone begins.

gennemgangen “Gennemgangen” means “the review” in “går i gang med gennemgangen.” It refers to the specific examination of the documented concern and transaction. Use the definite form when the review has already been established as the next step.

Grammar Points

Ejefald med -s

forhandlerens beskrivelse

for-HAN-lens beh-SKREE-vuhl-suh

the merchant's description

Ejerskab markeres ofte med -s på ejeren: forhandlerens betyder “the merchant's”.

gå i gang med + substantiv

Vi går i gang med gennemgangen.

Vee gaw ee GONG meh goh-NEM-gong-en

We start the review.

Udtrykket gå i gang med bruges om at begynde en aktivitet og efterfølges af et substantiv.

Danish Vocabulary

afgøre verb

ow-GUR-eh to determine; to tell

jeg kan ikke afgøre

bemærke verb

beh-MAIR-guh to notice bemærket

Jeg har bemærket en postering

beskrivelse noun

beh-SKREE-vuhl-suh description beskrivelsen

Gender: common

Beskrivelsen er vag

betalingsformidler noun

beh-TAH-lings for-MEETH-luh payment processor betalingsformidlere

Gender: common

Nogle betalingsformidlere bruger et navn

forhandler noun

for-HAN-luh merchant; retailer forhandlerens

Gender: common

forhandlerens beskrivelse

genkende verb

yehn-KEN-eh to recognize

jeg ikke kan genkende

indsigelse noun

EN-see-guhl-suh dispute; objection

Gender: common

oprette en indsigelse

kontoudtog noun

KON-tow-tow bank statement

Gender: neuter

mit kontoudtog

oprette verb

oh-PRAY-deh to open; to create

Vi kan oprette en indsigelse

postering noun

poh-steh-RING charge; transaction entry

Gender: common

en postering på mit kontoudtog

stamme fra phrase

STAH-muh frah to originate from; to come from stammer fra

hvor den stammer fra

vag adj

veh vague

Beskrivelsen er vag

Quiz

Spelling

Tap the letters to spell the word.

to recognize

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genkende

to notice

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bemærket

dispute; objection

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indsigelse

description

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beskrivelsen