Handling a frozen maintenance request app | Learn Danish in English

Danish lesson set in a contemporary Copenhagen everyday setting: In daily life, two adults handle a frozen maintenance request app by checking history, saving a screenshot, and contacting maintenance directly if needed..

EN → DA / Level: B1

About This Lesson

Use Handling a frozen maintenance request app to practice Danish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Vedligeholdelsesappen gik i stå, efter jeg trykkede på send.

veh-LEE-hohl-dul-ses-AP-en geek ee STOH, EF-tuh yigh TRYK-uh-thuh poh sen. The maintenance request app froze after I pressed send.
B

Tjek, om anmodningen står i din historik, før du prøver igen.

chek, om an-MOH-nee-ngen STOHR ee deen hee-stoh-REEK, FUHR doo PRUH-vuh ee-GEN. Check whether the request appears in your history before you try again.
A

Den indlæser stadig, og jeg kan ikke se, om beskeden blev sendt.

den en-LAY-suh STAY-thee, oh yigh kan IG-uh SAY, om beh-SKAY-thun BLEHV sent. It is still loading, and I cannot tell if the message went through.
B

Tag et skærmbillede, så du kan forklare problemet tydeligt.

tay et SKAIR-mee-luh-thuh, soh doo kan for-KLAIR-uh proh-BLAY-muh TOO-thuh-lee. Take a screenshot so you can explain the problem clearly.
A

Jeg vil ikke sende den samme anmodning igen.

yigh veel IG-uh SEN-uh den SAY-muh an-MOH-nee-ngen ee-GEN. I do not want to send the same request again.
B

Vent lidt, og tjek så appen, før du starter en ny anmodning.

vent leed, oh chek soh AP-en, FUHR doo STAR-tuh en noo an-MOH-nee-ngen. Wait a short time, then check the app before starting a new request.
A

Hvis den stadig går i stå, skal jeg så kontakte ejendommens vedligeholdelsesteam direkte?

ves den STAY-thee gohr ee STOH, skal yigh soh kon-TAHG-tuh EYE-en-dohms veh-LEE-hohl-dul-ses-tee-MET dee-REK-tuh? If it still freezes, should I contact building maintenance directly?
B

Kontakt dem direkte, og forklar, at appen måske ikke virker.

kon-TAHG dem dee-REK-tuh, oh for-KLAIR, ad AP-en MAW-skeh IG-uh VAIR-uh. Contact them directly and explain that the app may not be working.
A

Jeg kan lade skærmen være åben, indtil jeg ved, hvad der skete.

yigh kan LAY-thuh SKAIR-men VAIR-uh OH-ben, EN-deel yigh veh, va thair SKAY-thuh. I can keep the screen open until I know what happened.
B

Så kan vedligeholdelsesteamet bruge skærmbilledet til at forstå, hvad der gik galt.

soh kan veh-LEE-hohl-dul-ses-tee-MET BROO-uh SKAIR-mee-luh-thuh teel ad for-STOH, va thair geek galt. Then maintenance can use the screenshot to understand what went wrong.

Word by Word

Vedligeholdelsesappen “Vedligeholdelsesappen” means “the maintenance app” in this dialogue. It identifies the specific app that froze, and this kind of compound noun is useful when naming an app for a particular purpose. You would use it when reporting a problem with that app.
gik i stå “gik i stå” means that the app froze or stopped working. In this expression, “gik” contributes the idea of going, “i” contributes “into,” and “stå” contributes standing, but together they describe something stopping rather than a person physically standing. You can use it when an app, machine, or process stops responding.
efter “efter” means “after” and places one event later than another. Here it introduces “efter jeg trykkede på send,” showing that the app stopped after the button was pressed. Use it to connect an event with what happened afterward.
jeg “jeg” means “I” and is the subject who pressed the control in “jeg trykkede.” The same word appears as “Jeg” at the beginning of another sentence; only the capitalization changes. Use it when speaking about your own action or experience.
trykkede “trykkede” describes the completed action of pressing in “jeg trykkede på send.” It is used with “på” before the control or item that was pressed. You would use this form when explaining what you pressed before a problem occurred.
på “på” means “on” in the expression “trykkede på send,” where it connects the pressing action with the control pressed. A useful pattern is a pressing expression followed by “på” and the button or control. Here it identifies send as the thing that was pressed.
send “send” is the word shown on the control that the speaker pressed. In this dialogue it functions as an interface label rather than as a complete sentence. You would use it when referring to the send control in an app or message window.
Tjek “Tjek” means “check” and gives a direct instruction to inspect something. Here it is followed by “om anmodningen står i din historik,” which specifies what to check. You would use it when telling someone to verify information before taking another action.
om “om” introduces the yes-or-no point being checked in “om anmodningen står i din historik.” It is useful after an inspection or perception expression when the answer is uncertain. Here it helps ask whether the request appears in the history.
anmodningen “anmodningen” means “the request,” referring to the particular maintenance request already being discussed. The form identifies one specific request rather than introducing a new one. You would use it when checking the status of that request.
står “står” means “appears” or “is listed” in “anmodningen står i din historik.” The wording describes the request as being present in the history, not as physically standing. This use is helpful when checking whether an item appears in a list or record.
i “i” means “in” and shows that the request is located within the history in “i din historik.” It commonly connects something with the place, record, or container where it appears. Here it marks the app history as the location to inspect.
din “din” means “your” and shows that the history belongs to the person being addressed. It comes before “historik” in “din historik.” Use it to identify something associated with the person you are speaking to.
historik “historik” means “history,” here referring to the app’s record of requests or activity. In “din historik,” it identifies the record that should be checked. You would use it when looking for an earlier action or entry in an app.
før “før” means “before” and introduces an action that should happen earlier than another action. Here “før du prøver igen” means before you try again. Use it to give the order of two actions.
du “du” means “you” and refers to the person receiving the advice. In “før du prøver igen,” it is the person who may try again. Use it when addressing one person directly.
prøver “prøver” means “try” in “du prøver igen,” referring to another attempt. It is paired with “igen” to show that the action would be repeated. You would use it when discussing an attempt to do something.
igen “igen” means “again” and shows that an action is being repeated. In “prøver igen,” it refers to making another attempt after checking the history. Use it after an action when the same action is done one more time.
Den “Den” means “it” here and refers back to the maintenance app. It is the subject of “Den indlæser stadig,” while the lowercase form “den” appears later with the same kind of reference. Use it to avoid repeating the name of an already mentioned item.
indlæser “indlæser” means “is loading” in the description of the app’s ongoing activity. It tells the listener that the app has not finished processing. You would use it when an app, page, or similar digital item is still loading.
stadig “stadig” means “still” and shows that the loading continues at that point. In “indlæser stadig,” it emphasizes that the app has not finished. Use it to describe a condition that remains ongoing.
og “og” means “and” and connects two pieces of information. Here it joins the fact that the app is still loading with the speaker’s inability to tell whether the message was sent. Use it to add a related action or fact.
kan “kan” means “can” or “is able to” in “kan ikke se.” It expresses the speaker’s ability to determine what happened. A useful pattern is “kan” followed by an action, as in the dialogue’s “kan ... se.”
ikke “ikke” means “not” and negates “se” in “kan ikke se.” Together, “kan ikke se” says that the speaker cannot tell. Use it before the action being negated.
se “se” means “see,” and in “kan ikke se, om...” it means determine or tell whether something happened. The following “om” clause gives the information the speaker cannot determine. You would use this pattern when the result of an action is unclear.
beskeden “beskeden” means “the message,” referring to the specific message whose delivery is uncertain. It is the subject of the statement “beskeden blev sendt.” You would use it when discussing that particular message.
blev “blev” helps form the statement “beskeden blev sendt,” meaning that the message was sent. In this construction it presents the sending as something that happened to the message. Use it with the following form when describing whether an item was sent.
sendt “sendt” means “sent” in “beskeden blev sendt.” Together with “blev,” it describes the message as having been sent. You would use this construction when checking or reporting the delivery of a message.
Tag “Tag” means “take” and gives the instruction “Tag et skærmbillede.” It tells the listener to create or save a screenshot. You would use it when asking someone to capture information from a screen.
et “et” means “a” or “an” and introduces the singular noun “skærmbillede” in “et skærmbillede.” It presents one screenshot as the item to take. Use it before a singular noun in a similar instruction.
skærmbillede “skærmbillede” means “screenshot,” the captured image of what is shown on the screen. In “Tag et skærmbillede,” it is the object of the instruction. You would use it when preserving visible information so someone else can inspect a problem.
så “så” has two related uses in this dialogue. In “så du kan forklare,” it means “so” and introduces the purpose of taking a screenshot; at the beginning of “Så kan vedligeholdelsesteamet,” it means “then” and introduces the resulting next step. These patterns help connect an action with its purpose or consequence.
forklare “forklare” means “explain” in “så du kan forklare problemet tydeligt.” It names the purpose for taking the screenshot: making the problem understandable. You would use it when giving information about a problem or situation.
problemet “problemet” means “the problem,” referring to the app failure being discussed. It is the object of “forklare” in “forklare problemet tydeligt.” You would use it when referring to a specific difficulty already known in the conversation.
tydeligt “tydeligt” means “clearly” and describes how the problem should be explained. In “forklare problemet tydeligt,” it modifies the way the explanation is given. Use it when emphasizing that information should be understandable and unambiguous.
vil “vil” expresses want or intention in “Jeg vil ikke sende.” It shows that the speaker does not want or intend to send the request again. A useful pattern is “vil ikke” followed by an action.
sende “sende” means “send” in “vil ikke sende den samme anmodning igen.” It follows “vil” and names the action the speaker does not want to repeat. You would use it when talking about sending a message or request.
samme “samme” means “same” and identifies the request as identical to the one already mentioned. In “den samme anmodning,” it emphasizes that no different request is intended. Use it before a noun when referring back to an already identified item.
Vent “Vent” means “wait” and gives a direct instruction to pause. Here it is followed by “lidt,” specifying a short wait before checking the app. You would use it when asking someone not to continue immediately.
lidt “lidt” means “a little” or “for a short time” in “Vent lidt.” It limits the length of the requested wait without giving an exact time. Use it with a waiting instruction when only a brief pause is needed.
appen “appen” means “the app,” referring to the maintenance app already under discussion. In “tjek appen,” it is the specific app that should be checked. You would use it when referring back to a known app.
starter “starter” means “starts” or “begins” in “du starter en ny anmodning.” It describes the action of beginning a new request. You would use it with the thing that is being started, such as a new request.
en “en” means “a” or “an” and introduces “ny anmodning” as one new request. It does not refer to the specific request already discussed. Use it before a singular noun when introducing a new item.
ny “ny” means “new” and describes the request in “en ny anmodning.” It marks the request as a separate one rather than the earlier request. Use it before a noun when introducing something newly created or begun.
anmodning “anmodning” means “request” in “en ny anmodning.” This form introduces a new request, unlike “anmodningen,” which refers to the specific earlier request. You would use it when naming a request that has not yet been identified as a particular one.
Hvis “Hvis” means “if” and introduces a condition in “Hvis den stadig går i stå.” The advice about contacting the maintenance team depends on that condition. Use it to describe what should happen when a particular situation occurs.
går i stå “går i stå” means that the app freezes or stops working. In this expression, “går” contributes going, “i” contributes into or in, and “stå” contributes standing, but the complete expression describes a failure to continue. You can use it in a condition such as “Hvis den stadig går i stå” when troubleshooting an app or device.
skal “skal” expresses what the speaker should do in the question “skal jeg så kontakte...?” Here it asks for advice about the next action, rather than simply stating an action. A useful pattern is “skal jeg” followed by an action when asking whether one should do something.
kontakte “kontakte” means “contact” in “skal jeg så kontakte ejendommens vedligeholdelsesteam direkte?” It names the proposed action of reaching the maintenance team. You would use it with the person or team you want to reach.
ejendommens “ejendommens” means “the building’s” or “the property’s” and identifies who the maintenance team belongs to. It comes directly before “vedligeholdelsesteam” in the expression “ejendommens vedligeholdelsesteam.” Use this form to connect the building or property with something associated with it.
vedligeholdelsesteam “vedligeholdelsesteam” means “maintenance team,” the group responsible for dealing with the building-related problem. In “ejendommens vedligeholdelsesteam,” it identifies the team to contact. You would use it when directing a technical or repair issue to the responsible team.
direkte “direkte” means “directly” and describes contacting the maintenance team without relying on the frozen app. It appears with “kontakte” in the question and again with “Kontakt” in the advice. You would use it when emphasizing direct communication.
Kontakt “Kontakt” means “contact” and gives the direct instruction “Kontakt dem direkte.” It tells the listener to reach the maintenance team by another route. You would use it at the beginning of an instruction to contact someone.
dem “dem” means “them” and refers back to the maintenance team. In “Kontakt dem direkte,” it is the group receiving the contact. Use it when the people or team have already been identified.
forklar “forklar” means “explain” and gives the instruction to describe the problem to the maintenance team. It is followed by “at appen måske ikke virker,” which states the information to communicate. You would use it when telling someone what to say about a problem.
at “at” means “that” and introduces the content of the explanation in “forklar, at appen måske ikke virker.” It connects the instruction to the statement that follows. Use it after an explanation verb when introducing what should be said.
måske “måske” means “maybe” and marks uncertainty in “appen måske ikke virker.” The speaker does not know for certain whether the app is functioning. Use it when presenting a possible explanation without claiming certainty.
virker “virker” means “works” or “functions” in “appen måske ikke virker.” With “ikke,” it says that the app may not be functioning. You would use it when describing whether an app, device, or process is operating.
lade “lade” means “let” or “keep” in “lade skærmen være åben.” It allows the screen to remain in the open state while the speaker waits for more information. A useful pattern is “lade” followed by an object, “være,” and a state describing that object.
skærmen “skærmen” means “the screen,” referring to the particular screen showing the app. It is the object of “lade” in “lade skærmen være åben.” You would use it when discussing what should remain visible.
være “være” means “be” or “remain” in “lade skærmen være åben.” It connects the screen with the state “åben” while the screen is kept open. You would use it in a pattern describing the state something is allowed to remain in.
åben “åben” means “open” and describes the state of the screen in “skærmen være åben.” Keeping this state makes it possible to preserve what is currently visible. You would use it when describing a screen or similar item that has not been closed.
indtil “indtil” means “until” and introduces the point at which the speaker will know what happened. In “indtil jeg ved,” it sets the endpoint for keeping the screen open. Use it when one action continues up to a later event or condition.
ved “ved” means “know” in “indtil jeg ved, hvad der skete.” It expresses the point at which the speaker has enough information about the event. You would use it before a clause that states what is known.
hvad “hvad” means “what” and introduces the embedded question in “hvad der skete.” It asks which event or outcome occurred without forming a separate direct question. Use it when referring to information that someone wants to know.
skete “skete” means “happened” in “hvad der skete.” It refers to the earlier event involving the app and the message. You would use it when asking or explaining what occurred.
bruge “bruge” means “use” in “kan ... bruge skærmbilledet.” It describes using the screenshot as a source of information for understanding the problem. A useful pattern here is “bruge” followed by an object and “til” plus a purpose.
til “til” means “for” or “to” in “bruge skærmbilledet til at forstå.” It introduces the purpose for using the screenshot. Use it in the pattern “bruge ... til at” followed by an action.
forstå “forstå” means “understand” in “til at forstå, hvad der gik galt.” It names the purpose of using the screenshot: understanding the failure. You would use it when trying to make sense of a problem or event.
gik galt “gik galt” means “went wrong” and refers to the failure or mistake in “hvad der gik galt.” In this expression, “gik” contributes going and “galt” contributes wrong, but together they describe an unsuccessful outcome. You can use it when investigating what caused a process or action to fail.

Grammar Points

-en/-et i bestemt form

vedligeholdelsesappen

veh-LEE-hohl-dul-ses-AP-en

the maintenance app

Danish often marks a definite noun with a suffix: app becomes appen. English uses a separate word, “the”.

blev + perfektum participium

Beskeden blev sendt.

beh-SKAY-thun BLEHV sent

The message was sent.

This forms the passive in the past: blev plus a past participle. The sender is not mentioned.

Danish Vocabulary

anmodningen noun
an-MOH-nee-ngen the request
beskeden noun
beh-SKAY-thun the message
blev sendt verb
BLEHV sent was sent
forklare verb
for-KLAIR-uh explain
gik i stå verb
geek ee STOH froze; stopped working
historik noun
hee-stoh-REEK history
indlæser verb
en-LAY-suh is loading
prøver igen phrase
PRUH-vuh ee-GEN try again
skærmbillede noun
SKAIR-mee-luh-thuh screenshot
står verb
STOHR appears; is listed
trykkede verb
TRYK-uh-thuh pressed
vedligeholdelsesappen noun
veh-LEE-hohl-dul-ses-AP-en the maintenance app

Quiz

Spelling

Tap the letters to spell the word.

pressed

Show Answertrykkede

the request

Show Answeranmodningen

appears; is listed

Show Answerstår

history

Show Answerhistorik