Troubleshooting a project tool login problem | Learn Danish in English

Danish lesson set in a contemporary Copenhagen everyday setting: At work, two adults troubleshoot a project tool login problem and decide what to send to support if it continues..

EN → DA / Level: A2

About This Lesson

Use Troubleshooting a project tool login problem to practice Danish conversation, pronunciation, vocabulary, grammar, and quizzes.

Dialogue

A

Jeg kan ikke logge ind på projektværktøjet.

yai kan EG-uh LOG-uh en poh proh-YEGT-vairk-TOY-uh. I cannot log in to the project tool.
B

Hvilken fejlmeddelelse kan du se?

VEL-kuhn FYLE-meh-thEL-suh kan doo seh? What error message do you see?
A

Der står, at min session er udløbet.

dair stohr, eh meen seh-SHUN air ood-LOH-buhd. It says my session has expired.
B

Prøv at lukke browseren, og åbn den så igen.

PRUHV eh LOG-uh BROW-suh-n, oh OH-buhn den soh ee-GEN. Try closing the browser, then open it again.
A

Hvis det stadig ikke virker, skal jeg så kontakte support?

ves deh STAY-lee EG-uh VIR-guh, sgal yai soh kon-TAHG-duh soo-PORT? If it still fails, should I contact support?
B

Send dem fejlmeddelelsen og det, du har prøvet.

sen dem FYLE-meh-thEL-suhn oh deh, doo ha PRUHV-uhd. Send them the error message and what you tried.
A

Jeg genstarter browseren først.

yai GEN-sdah-duh BROW-suh-n FURST. I will restart the browser first.
B

Sig til, hvis du stadig har brug for hjælp.

see TEEL, ves doo STAY-lee ha broo foh YELB. Tell me if you still need help.

Word by Word

Jeg “Jeg” means “I” here and is the subject of the sentence. It appears before the modal verb in “Jeg kan ikke logge ind på projektværktøjet.”
kan In “Jeg kan ikke logge ind på projektværktøjet”, “kan” expresses ability, which is negated by “ikke”. It comes before the infinitive “logge” in the reusable pattern “kan ikke logge ind”.
ikke “Ikke” makes the statement negative: the speaker cannot log in. It is placed after “kan” in “kan ikke logge ind”.
logge “Logge” means log in as part of the expression “logge ind”. After “kan”, it has this infinitive form, and the full expression is used with the service in “logge ind på projektværktøjet”.
ind “Ind” completes “logge ind”, giving the meaning log in rather than simply perform an unspecified action. In this dialogue, the expression is followed by “på projektværktøjet”.
på In “logge ind på projektværktøjet”, “på” connects the login action with the project tool being accessed. It is used before the name of the service or tool in this expression.
projektværktøjet “Projektværktøjet” means the project tool being discussed. The definite ending makes it refer to a specific tool, and it follows “på” in “på projektværktøjet”.
Hvilken “Hvilken” asks which particular item is meant, translated here as what in “What error message do you see?”. It stands before the noun in “Hvilken fejlmeddelelse kan du se?”
fejlmeddelelse “Fejlmeddelelse” means error message and names the information being requested. It appears after “Hvilken” in the question “Hvilken fejlmeddelelse kan du se?”
du “Du” means “you” and refers to the colleague being asked. It is the subject in the question pattern “kan du se”.
se “Se” means see in “Hvilken fejlmeddelelse kan du se?”. It follows “kan du” as the action the colleague is able to perform.
Der In “Der står, at min session er udløbet”, “Der” introduces what is displayed or written. The opening “Der står” is useful when reporting text shown on a screen.
står Here “står” means says or is written, referring to the message displayed on the screen. “Der står, at...” is a reusable way to report the content of a written message.
at “At” introduces the content of what the message says in “Der står, at min session er udløbet.” It connects “Der står” with the reported statement.
min “Min” means “my” and shows that the session belongs to the speaker. It comes directly before “session” in “min session”.
session “Session” means session, here referring to the user’s login session. It is the subject of the statement “min session er udløbet”.
er In “min session er udløbet”, “er” connects the session with its expired state. Together with “udløbet”, it communicates that the session has expired.
udløbet “Udløbet” describes the session as expired and no longer valid. It appears after “er” in the expression “session er udløbet”.
Prøv “Prøv” gives the direct suggestion “try” in “Prøv at lukke browseren”. It is used before “at” and the action being suggested.
lukke “Lukke” means close in “Prøv at lukke browseren”. It follows “at” and takes “browseren” as the thing to close.
browseren “Browseren” means the browser, specifically the browser already being used. It is the object of “lukke” in “lukke browseren”.
og “Og” means “and” and joins the two suggested actions: closing the browser and opening it again. It appears between “lukke browseren” and “åbn den så igen”.
åbn “Åbn” means open and gives a direct instruction. In “åbn den så igen”, it tells the listener to open the browser again.
den “Den” means “it” here and refers back to “browseren”. It is the object of “åbn” in “åbn den så igen”.
så “Så” means then in “åbn den så igen” and marks the next step after closing the browser. It helps show the order of the two actions.
igen “Igen” means again and shows that the browser should be opened one more time after being closed. It comes at the end of “åbn den så igen”.
Hvis “Hvis” means “if” and introduces a condition in “Hvis det stadig ikke virker”. It is used when the next action depends on whether the problem continues.
det In “Hvis det stadig ikke virker”, “det” means “it” and refers to the situation or system being tested. It is the subject of “virker”.
stadig “Stadig” means still and shows that the problem may continue after the suggested action. In the dialogue it appears in “stadig ikke virker”.
virker “Virker” means works or functions in “Hvis det stadig ikke virker”. With “ikke”, it describes a technical problem that remains unresolved.
skal In “skal jeg så kontakte support?”, “skal” asks whether the speaker should take the next action. It comes before the subject and the infinitive in this question pattern.
kontakte “Kontakte” means contact and follows “skal” in “skal jeg så kontakte support?”. The person or service being contacted comes after it.
support “Support” refers to the technical support team that can help with the login problem. It is the object of “kontakte” in “kontakte support”.
Send “Send” gives the direct instruction “send” in “Send dem fejlmeddelelsen og det, du har prøvet.” It introduces the information that should be sent.
dem “Dem” means “them” and refers to the support people who should receive the information. It appears before the items being sent in “Send dem fejlmeddelelsen”.
fejlmeddelelsen “Fejlmeddelelsen” means the error message, referring to the specific message mentioned earlier. It is one of the things to send in “Send dem fejlmeddelelsen”.
har In “det, du har prøvet”, “har” helps express what the colleague has already tried. It appears before “prøvet” in the pattern “du har prøvet”.
prøvet “Prøvet” means tried and refers to the troubleshooting actions already attempted. Together with “du har”, it appears in “det, du har prøvet”.
genstarter “Genstarter” means restart in “Jeg genstarter browseren først.” In this context, it identifies restarting the browser as the speaker’s planned next action.
først “Først” means first and indicates the order of the speaker’s actions. It appears at the end of “Jeg genstarter browseren først”.
Sig In the expression “Sig til”, “Sig” contributes the command to tell or say, while “til” completes the meaning let me know. This expression is used when asking someone to provide an update.
til In “Sig til”, “til” is part of the expression meaning let me know rather than expressing a physical direction. The full request is “Sig til, hvis du stadig har brug for hjælp.”
brug In “har brug for hjælp”, “brug” is part of the fixed expression meaning need help. The reusable pattern “har brug for” is followed by the thing or person that is needed.
for In “har brug for hjælp”, “for” is part of the expression “brug for” and links it to what is needed. Here it introduces “hjælp”, the help being needed.
hjælp “Hjælp” means help and is the thing needed in “har brug for hjælp”. This expression is useful when asking or saying that someone needs assistance.

Grammar Points

Imperativ: verbets stamme

Prøv igen. Åbn browseren.

PRUHV ee-GEN. OH-buhn BROW-suh-n.

Try again. Open the browser.

Danish commands usually use the verb stem without a subject: prøve → Prøv, åbne → Åbn.

hvis + ledsætning

Sig til, hvis du stadig har brug for hjælp.

see TEEL, ves doo STAY-lee ha broo foh YELB.

Let me know if you still need help.

After hvis, the clause has its own subject and verb; stadig comes before the verb: du stadig har.

Danish Vocabulary

browser noun
BROW-suh browser browseren
Gender
common
fejlmeddelelse noun
FYLE-meh-thEL-suh error message
Gender
common
hvilken det
VEL-kuhn which; what Hvilken
logge ind phrase
LOG-uh en log in
lukke verb
LOG-uh close
projektværktøj noun
proh-YEGT-vairk-TOY project tool projektværktøjet
Gender
neuter
prøve verb
PRUHV-uh try Prøv
se verb
seh see
session noun
seh-SHUN session
Gender
common
stå verb
stoh say; stand står
udløbe verb
ood-LOH-buh expire udløbet
åbne verb
OH-buhn open åbn

Quiz

Word Order

Arrange the words in the correct order.

What error message do you see?

Show AnswerHvilken fejlmeddelelse kan du se?

I will restart the browser first.

Show AnswerJeg genstarter browseren først.

Spelling

Tap the letters to spell the word.

which; what

Show AnswerHvilken

session

Show Answersession

say; stand

Show Answerstår

expire

Show Answerudløbet